Care Representative Customer Support

AKINLEYE SARAH ABIODUN

Date of Birth: **th December, 1994 Nationality: Nigerian

Sex: Female Phone: 081********

Marital Status: Married

State of Origin: Osun

Email: ***********@*****.***

Address: No. 5, Joe Kilanko Alarere Iwo road, Ibadan Oyo State.

CAREER OBJECTIVE:

A dynamic, ambitious and committed young Nigerian graduate of Mass communication and an experienced professional, able to deliver strategic initiative that will deepen and promote the brand image and services of my organization among others in the market. I am a responsible individual capable of carrying out duties excellently. I possess good interpersonal communication, analytical reasoning and soliciting skills and a very passionate result-oriented personality.

RELEVANT SKILLS: COMPETENCIES:

Excellent Communication skills: Problem Solving:

Ability to communicate effectively, accurately, Research oriented and can solve problems, work under clearly, interpersonally and in written forms. pressure, push forward and provide alternative solutions to problems.

Leadership skills: Organizational Abilities:

Influencing and motivating people to achieve Putting ideas and materials in order for efficiency. set goals and a good team player.

Good Interpersonal skills: Administrative Abilities: Able to relate with people from various back- Able to handle duties required to achieve work processes ground in simple and understanding manner. adequately and methodically. Soft Skills: IT Skills:

Creativity, Persuasion, Collaboration, Proficient in Microsoft word, Power point and Excel. Adaptability and Emotional Intelligence.

PROFESSIONAL CERTIFICATION: EDUCATION AND QUALIFICATION Skill Edge Consulting Limited, Abuja The Federal polytechnic, Offa. 2019

• Certificate in Project Management 2020 HND. Mass Communication

• Certificate in Human Resources

Management 2020 Peace International College, Ogundepo,

• Certificate in Customer Service and Oyo state. 2013 Relationship Management 2020

• Certificate in Red Cross Safety Health. 2020

EXPERIENCE

Fasheco Oil and Gas Nig LTD. 2020

Position Held: Public Relations Officer and Human Resource Duties performed:

i) Set smart objectives for the growth of the company. ii) Employing strategic means to achieve company’s goals and objectives. iii) Monitoring all the supplies of the company.

iv) Documenting company’s truck drivers’ detail.

v) Answering employees’ questions.

vi) Evaluating how our truck drivers handle supplies. vii) Monitoring and analysing business news on oil and gas on various media. Ministry of Information and Strategy, NYSC Service Year, 2019 Position Held: Media Relations Officer and Assistant Program Officer Duties performed:

i) Monitored state news contents.

ii) Prepared various documents intended for the media. iii) Organized Information dissemination on centre’s strategy and activities. iv) Monitored the public and media’s opinion on our program and activities. v) Periodical meetings with UNICEF Program Officer to plan and discuss major projects that could benefit the public.

News Agency of Nigeria 2016

Position Held: Journalist

Duties performed:

i) Gathering news stories

ii) Assessed leads and pitch captivating story ideas to editors iii) Ensured to meet all regular and recurring deadlines iv) Used all findings to prepare clean, concise and factual articles Monna Xpress Africa, Lagos State. 2017

Position Held: Customer Care Representative

Duties performed:

i) Helped customers with complaints and questions. ii) Gave customers information about our services. iii) Communicated with various customers via numerous channels like mail, telephone and physical interactions.

iv) Acknowledged and resolved customers complaints. v) Kept record of customers interactions, comments, complaints and transactions. vi) Ensured customers satisfaction and provide professional customer support. Zion International School, Oyo State. 2011

Position Held: Teacher

HOBBIES:

Reading, Traveling, Researching and Writing

REFEREES

Barr. Kolawole Lawal Mrs George-Ileka Mr Biodun Esan 080******** Ministry of information and strategy News Agency of Nigeria 080******** 080********

Contact this candidate