Customer Service Logistics Coordinator
Resume:
R
Kristina Ramos
*************@***.***
McDonough, Ga 30252
SUMMARY
Hard working and reliable professional, seeking a position within a future oriented company offering opportunities of growth and advancement, where I can best utilize my experience in a variety of areas.
SKILLS
● Warehouse organization
● Salesforce
● Microsoft Excel Proficient
● SAP Software Systems
● JDA WMS
● Shipping & receiving
management
● Invoice processing
● Qlikview
● Inventory management
● Order entry processing
● Quality assurance
● Transportation routing
EXPERIENCE
Logistics Coordinator
Augusta, GA
America’s Remanufacturing Company / May 2021 - Current
● Organizing and managing inventory, storage and transportation.
● Reviewing, preparing, and routing purchase orders.
● Ensuring the safe and timely pick-up and delivery of shipments.
● Monitoring shipments, costs, timelines, and productivity.
● Addressing and resolving shipment and inventory issues.
● Liaising and negotiating with suppliers and retailers.
● Answering customer queries.
Senior Administrative Supervisor
Augusta, GA
RBW / March 2018-May 2021
● Accurately processed inbound and outbound paperwork in a timely manner.
● Prepared invoices for customers, outbound processing, month end billing, and all special requests and services.
● Made sure that all customers’ queries are well investigated and resolved, and escalate queries if appropriate to the manager.
● Served as liaison between warehouse personnel and customers, resolved problems as they occurred and ensured that accurate and complete information was conveyed to all.
● Applied extraordinary customer service in a courteous, efficient and professional manner.
● Payed attention to detail to detect discrepancies on records or reports.
● Confirmed All Bill of Ladings were accurate and signed at the end of work shift.
Industrial Golf National Accounts Sales Analyst
Augusta, GA
Textron Specialized Vehicles / August 2016 - February 2018
● Worked with dealers/distributors to expedite ordering and approval process.
● Submitted used car BSO and terminations for processing.
● Analyzed and submitted distributor/dealer orders.
● Prepared rebate forms for distributor/dealer commissions.
● Coordinated with logistics on the pickup of trades/maturities.
● Managed SIOP and forecast details for all National Corporate Accounts.
● Provided updates on daily reports, including month end and BU sales reports.
● Actively participated in Salesforce testing, training, and integration.
● Communicated with the finance department on credit holds and past due National/Corporate Accounts.
● Collaborated with Production and Custom Shops on finished and quality approved vehicles.
● Attended weekly Order Analysis, SIOP, Logistics and custom shop meetings.
● Maintained yard inventory report for aged and new industrial vehicles.
Shipments and Documentation Coordinator / Dispatch Coordinator Augusta, GA
Ingersoll Rand (Club Car) / July 2014 - July 2016
● Scheduled weekly shipments, assigned carriers and dispatched shipments.
● Coordinated rush orders and order changes.
● Produced bills of lading and updated shipment status information.
● Monitored shipments to guarantee on-time delivery.
● Completed all necessary customs documents and other paperwork.
● Prepared invoices drop shipments for all customers in the logistics department at the end of every month.
● Completed and followed up on all registration and traffic documents.
● Monitored the daily log of all dispatch activity and updated accordingly.
● Oversaw and directed dispatch for 10 drivers daily.
● Communicated to customers and supervisors of all emergencies or delays due to weather and scheduled changes.
● Reviewed the database for new transportation requests and provided a quote for the cost of delivery/pickup.
● Utilized dispatch sheet to assign backhauls to new car loads.
● Conducted and maintained the billing of RGA's and transportation requests for dealers.
● Generated and presented weekly and monthly transportation reports to management.
EDUCATION AND TRAINING
Pharmacy Technician Diploma
Augusta Technical College, 2003 - 2005
Augusta, GA
High School Diploma
Cross Creek Highschool, 1999 - 2003
Augusta, GA
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