Csr Customer Service
Resume:
MARJORIE E. FELLOWS
*** ****** **** * Murrells Inlet, SC 29576
843-***-**** * ***************@*****.***
PROFESSIONAL EXPERIENCE
Customer Service
Processed both inbound and outbound phone calls in order to take applications for a medical insurance company.
Trained in HIPPA regulations to ensure confidentiality as it pertained to client’s personal records.
Placed outbound calls to welcome new health insurance members to plan and provide plan information.
Worked switchboard for insurance company, triaging phone calls based on stated needs and issues.
Utilized various client management systems to input customer data in a timely and accurate manner.
Provided superb customer service to members by detailing their individual accounts and processing needed changes, in addition to providing members with directions on how to correctly locate answers to their inquiries.
Handled incoming calls for multiple contracted clients, providing answers to inquiries and addressing complaints.
Managed and sorted customer emails, faxes, amending issues in a timely manner.
Placed orders for customers, introduced and sold tailored products/services to clients, set up trade show spots, provided directions to trade shows, performed cross-selling, and upsells for contracted clients.
Personal Caregiver
Administered bedside or personal care to in-home clients with varying conditions, to include cancer and stroke.
Prepared and maintained records of client progress and services performed, reporting changes to the agency.
Monitored vital signs and medication administration, under the direction of the client’s attending physicians.
Performed light housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Planned and prepared for nutritious meals based on the client’s assigned diet.
Transported clients to locations such as to physicians’ offices, and on various outings.
Work History
After Hour Call Supervisor Home Instead – Murrells Inlet, SC 2018 – 2022
CSR Callogix Bedford, NH 2017 – 2018
CSR OnBrand24 Portsmouth, NH 2015 – 2017
Caregiver Self-Employed Ashby, MA 2007 – 2012
CSR Callogix Manchester, NH 2005 – 2006
Education
National Career Readiness Certification Great Bay Community College Portsmouth NH
Associates Degree, Medical Sciences Hesser College, Manchester NH
High School Diploma Raymond, NH
References
Janet Lovewell HR
*****.********@***********.***
Cara Longnecker HR
***********@********.***
Nicholas Stuntebeck Call Center Program Director
***********@********.***
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