Service Representative Customer

EL

ELISE LOUIS

************@*****.*** 312-***-**** Chicago, IL 60626

Organized, personable, and committed customer service representative. Experienced at working with various individuals and working collaborating within a team, maintaining a strong work ethic and positive attitude. Job-Related Skills

Experienced in working with and interacting with people from varied cultures Excellent communication skills and experienced engagement specialist Professional Phone Etiquette

Microsoft Office expertise

Excellent problem-solving skills

Understanding of the state's system of care

HIPPA Compliance

Talented customer service representative with strong background in planning and executing events for internal and external customers. Proven ability to develop data-driven strategies to promote events and maximize reach. Friendly, positive attitude

Organizational skills

Active listening

Computer skills

Team building

Problem resolution

Follow-up appointment scheduling

Patient database management

Ascension Saint Francis Evanston, IL

Unit Secretary

05/2022 - 09/2022

Executed clerical tasks and assisted with unit duties to keep departments running smoothly.

Provided patient information to facilitate timely admissions and discharges.

Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Answered phone calls to provide assistance, information and medical personnel access.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Conducted patient intake interviews to collect medical information and insurance details.

Camrios, LTD Chicago, IL

Marketing and Promotions Coordinator

03/2011 - 03/2020

Aided senior leadership by executing comprehensive administrative and marketing support.

Managed business communications and promoted Company events to bolster marketing presence.

Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution. Created and managed arrival/departures manifests for ground transportation.

Summary

Skills

Experience

Managed business communications and promoted company events to bolster marketing presence.

Somerset Place Chicago, IL

Certified Nursing Assistant

08/2008 - 02/2010

Fostered relationships with residents with a chronic mental illness, their caregivers and healthcare teams to achieve individual care plan targets. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Assisted residents with their person hygiene.

Assisted residents with activity and performed delegated tasks. Participate in clinical team meetings and documented residents activities. Loyola University of Chicago Chicago, IL

Bachelor of Arts in Applied Psychology

Expected in 05/2024

Education and Training

Contact this candidate