Customer Service Operations Manager

Louis M. Gutierrez

408-***-**** **.*@***.***

Highlights of Qualifications

• Extensive customer service experience in fast-paced, technical and medical environments

• Dependable and highly organized with strong interpersonal, problem solving and communication skills

• Versatile and results-driven professional

• Skilled in developing and strengthening partnerships for successful solutions and services

• Detail oriented and driven toward continued process improvement

Relevant Experience

Communication & People Skills

• Lead and mentor others

• Consistently maintain a positive and professional attitude

• Ability to thrive in diverse environments

• Detailed and thorough to promote clear understandings

• Accurately document and report updates, issues and solutions

Organization & Time Management

• A problem solver who quickly grasps complex situations and turns them into manageable tasks

• Produce quality work even when under extreme pressure and deadlines

• Proven ability to understand and follow complex instructions to successful conclusions

• Skilled in managing and organizing personal time and workload

• Can identify risks and barriers and escalate as needed

Technical Skills

• Cardiovascular Tech

• Anesthesia Tech

Education

• Denver Metropolitan State College

• BSIE

Work History

• Jet Legal Services, Owner, 2008-Present

• Summit West Technologies, Owner 2004-2008

• Pier Electronics, Operations Manager 2000-2004

• O’Connor Hospital 1987-2000