Service Representative Customer
Resume:
ANNIE GREEN
**** *** ****** **** ****, NC ***** 828-***-**** ads4hl@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional whose strong academic success illustrates skill, value, and level of competence. Leads by example and sets high standards for performance. Ability to discreetly manage large amounts of sensitive and confidential information. Presents a professional image on behalf of the company.
High Academic Honors Recognition / Dean’s List.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 72 WPM.
Skilled at establishing priorities and meeting deadlines.
KEY QUALIFICATIONS
Medical Billing Medical Coding ICD-9-CM HCPCS CPT Introduction to ICD-10-CM Medical Terminology
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway
Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation
Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare
EOBs Payment Posting Revenue Cycle Management Scheduling Superbill
Insurance Verification Insurance Billing Procedures Insurance Claim Processing
Practice Management Medical Office Procedures Anatomy & Physiology
Co-Payments Deductibles Co-Insurance HIPAA Compliance
Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility
EDUCATION
Ultimate Medical Academy – Medical Billing & Coding Diploma, 2016
Completed an intensive, accredited training program which included:
Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, and Medical Practice Management Systems.
Pursuing National CPC-A Certification
Pursuing American Academy of Professional Coders (AAPC) Membership
PROFESSIONAL EXPERIENCE
The Children’s Place, Hickory, NC 11/2015 – Present
Dillard’s, Hickory, NC 10/2015 – Present
Cashier / Sales Associate / Customer Service Representative
Greet customers upon entering the establishment and provide individualized sales and customer service.
Ring up sales at register and bag merchandise.
Process and replenish merchandise and monitor floor stock.
Marathon, Lenoir, NC 05/2014 – 11/2015
Cashier / Customer Service Representative
Greeted customers and maintained a cheerful attitude towards customers.
Managed the cash in the drawer and stayed aware of price of goods.
Handled confidential information.
Carmike Cinemas West Gate Twin, Lenoir, NC 06/2009 – 08/2014
Shift Leader / Customer Service Representative
Supervised and trained employees.
Ensured that customers were assisted properly and that all their questions and concerns were addressed.
Remained focused during busy times and delegated tasks to keep business running smoothly.
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