Data Entry Referral Coordinator

Cheryl Green

**** * ************ ** #* Phone: 480-***-****

Phoenix, Az 85020 Email: *****@***.***

Position: Chaplain

Work Experience:

**/**-*******: Integrity Hospice. Gold Canyon, AZ

Chaplain: Overseeing hospice patients for spiritual care: performing initial assessments, conducting monthly visits, attending vigil, and helping families prepare for the loss of their loved one.

Administering prayer, communion and other rituals as asked by families. Oversee the bereavement program as outlined by CMS guidelines. Ministering to the needs of staff as needed, preparing bi-weekly devotionals for meetings. Attending bi- weekly interdisciplinary meetings and helping out in office as needed.

06/16-07/19 Phoenix Orthopedic Consultants: Phoenix, Az

Billing Specialist: Posting of Cash, check payments, credit card payments. Daily reconciliation, monthly reconciliation, collections, A/R. Provide coverage for front desk and

Scheduling as requested.

07/16 – 08/2017: Select Hospice Care, Phoenix, Az

Chaplain: Providing spiritual support and care to hospice patients and their families. Duties include Initial consultation and documentation, follow up care and bereavement care. Bereavement care includes a one year follow up period with the family as needed.

Support to the staff involved with patient care. Performing in-service classes as required for training and support of staff. Participating in IDG meetings bi-monthly.

Charting using the Kinser system

08/15-6/2016: Surprise Health Center Surprise, Az

Billing Specialist: posting charges, auditing charges, posting payments, auditing of denied claims, submission of claims, working rejected claims, and denied claims to resolve and receive payment. Verification of eligibility, verification of authorizations, data entry of all patient information, posting payments and reconciliation of accounts. Private and insurance collections.

12/2013 – 8/2015 Desert Ridge Gastroenterology and Liver Disease Phoenix, Az.

Front office supervisor, answering phones, scheduling, collections, referrals, chart prep

scanning, rooming patients, taking vitals.

06/98 - 02/2013 Squaw Peak Family Physicians Phoenix, Az

Front office: Phones, scheduling, collections, check-in, check-out, insurance verification, benefit verification, authorizations, chart prep, medical records,

Billing: Posting daily charges, and payments, posting daily EOB payments and denials, daily reconciliation, responding to Insurance denials, billing Medicare, and private insurance, third party insurance and AHCCCS claims, monthly reconciliations and reporting.

Referral Coordinator: Prioritizing referrals, obtained insurance authorization, medical records, scheduling procedures.

EMR Systems: Medical Manager, Epic, Kareo, centrix, Ge, Practice Fusion, CareTracker, Chart Logic, CGM, Centricity.

Professional Experience: 10/2008 - 10/2011 Banner Good Samaritan Medical Center Phoenix, AZ

Banner Good Samaritan Medical Center: a level 1 trauma, high risk pregnancy center. Multiple ICU, bone marrow transplant unit: ministering to staff, and family in crisis (ie: withdrawal of life support, sudden death, prolonged illness, acute illness and trauma situations) providing care and comfort with respect to family values and beliefs taking into consideration heritage and cultural beliefs. Duties included performing Sunday Morning services to the hospital community and providers in the chapel, and via cc television, and other services to the hospital staff as needed. Completed 4 units of CPE consisting of 1600 hours of clinical care to a hospital and trauma patients and family.

Summary of Education: 08/2008 - 12/2010 Brewer Christian College

Jacksonville, Fl. BA Counseling/ Women’s ministry

09/2016: Enrolled in Masters of Theology

Kaleo Institute/Brewer Christian College

Volunteer Activities’ United Soccer league: youth soccer coach, Hospice Volunteer: chaplain,

volunteer at Mom's Panty Community Foodbank.

Hospice Chaplain Volunteer: 8/2015 to current

Hospice Chaplain Volunteer: Visitation with patients and family of the hospice organization. Providing Spiritual support through the process of death or disease. Providing feedback to the organization for concerns and follow up.

Dream Center: 2/2016-Present:

Chaplain Volunteer working with the Aged-Out Foster care program, providing one on one mentoring, and bible study to young adults 18-20. Providing guidance and direction for real life issues and how to navigate finding a job, filling out resumes, job applications as well and activities of daily life: shopping, laundry, self-care, budgeting, locating transportation and setting daily schedules.

Mom’s Pantry: Volunteer chaplain in a community food bank, helping those that have found themselves in crisis situations: homelessness, loss of a job, family dynamic changes. Providing resources for financial, housing, and emergency services. Providing a listening ear for those times when they believe no one is listening or cares.

Crisis Counselor: Completion of a 40-hour crisis response counseling training; providing crisis counseling to those that find themselves in immediate crisis: Suicidal thought/actions, self-harm, abuse situations, and those that are just having a momentary crisis and need a listening ear.

End of Life Conversations Facilitator: completed a 6-week training in End of Life Conversations with emphasis on communication and conversations for those who are in the final transition phase of life. Facilitating conversation between patient and family, sitting Vigil in the final hours of life and providing support for the family.

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