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Customer Service Electrician

Location:
Johannesburg, Gauteng, South Africa
Posted:
October 21, 2022

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Resume:

Mphumudzeni Mahafha Electrician

Location: Johannesburg, Gauteng

Contact: 072*******

Email: ******************@*****.***

Professional Summary

A dynamic, innovative, qualified Electrician with experience in executing Electrical repairs and installation, Fault Finding, interpretation of Electrical Diagrams within time scale and quality standards. I am offering my excellent technical skills, vast knowledge in safety policies and a sound cognitive mindset, all obtained from my 4 years’ industry experience and school - in exchange for the opportunity to make a meaningful contribution to the organization success and build a successful career in the engineering sector through your firm.

Core Skills

• Microsoft Excel,

Word & PowerPoint

• Testing and

Inspection

• Preventative

maintenance

• Fault detection • Control panel wiring • Critical Thinking

• Health and Safety • Installation & Repair • Troubleshooting

• Breakdown

Evaluation

• Commissioning • Customer Service

Professional Experience

07/2021-06/2022 ACDC Express Southgate

Technical sales specialist

Key responsibilities and Achievements

• Interact with customers, advice on how electrical and technical devices operate.

• Utilized my excellent communication skills to convince over 70% of my regular walk- in customers to open store accounts and kept a healthy business relationship by providing high-quality services.

• Conduct quotations as per required products for customers, create invoice and credit notes, follow up on sales both telephonically and site visits.

• Assisted with Breakdown Diagnosis, Installation and maintenance of both Electrical

& Mechanical equipment when required.

• Educated customers with the necessary solar and Generator installation knowledge and required equipment.

• Perform administrative duties on Syspro, SAP and Microsoft Office Suite. 01/2020 – 04/2021

Electrician Mahada Electrical Pty Ltd

Key responsibilities and Achievements

• Electrical installation, Solar PV installation, wiring DB and tubing by means of applying SANS 10142.

• Electrical fault finding on circuit breakers, equipment and machinery applying problem solving skill.

• Regular inspection of sites while providing assistance with breakdowns and repairs.

• In charge of the conduction of level 1 assessment by means of pre-start checks, general house-keeping and ensuring that the right safety, legal regulations and procedures are followed.

• Conduct planned maintenance on electrical systems and service equipment which were completed to 97% efficiency on annual basis.

• Worked in a team responsible for cable joints, terminations and glanding to ensure safety and continuous flow of electricity in the desired manner.

• Assisted in the monitoring and control of VSD and PLC to ensure smooth operation and detection of any faults in the equipment.

06/2017 – 09/2019

Electrical Apprentice ABB South Africa

Key responsibilities and Achievements

• In charge of reading and interpreting the electrical schematics diagram to the fellow trainees during the testing of switchgears applying good communication skills.

• Minimized downtime significantly with timely communication telephonically to ensure reports reach the relevant parties after faults or breakdowns.

• Perform FAT (factory acceptance test) for manufactured low and medium switchgears in the presence of customers and kept a 95% repetitive business relationship.

• Worked in a team responsible for fault finding on control panels, perform test on protection Relay and current transformers.

• Tutor to the fellow trainees assisting with tutoring theory in Sensor Control, AC and DC Motors, PLC, VSD, Switch Gears, Relay, Generators and Temperature Controllers.

• Assisted Artisans in different departments such as in winding, motor assembly to push production.

Education

2019

Electrician Trade - Section 26(D) The SAJ Competency Task:

Motor Testing, Fault Finding, Motor and starters

Panel Wiring and Transformer Box

2018

SHE Representative Functions NOSA

Task:

Risk assessment, Safety Procedures and regulations Prepare summary reports on findings

Safety practical and Communication

2015

N2-N5 Electrical Engineering Tshwane South College Major subjects:

Industrial Electronics, Mathematics

Electrical Trade Theory, Electro-Technology

Engineering science, ElectroTechnics

Fault Finding and Protective Devices

2012

National Senior Certificate Mbilwi Secondary School

References

Available upon request



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