Data Entry Medical Billing Digital Marketing Customer Support
Resume:
Shannon Henry
Customer Support Specialist
Denver, CO 80206
************************@***********.***
I love to work, love to learn & I love a challenge. I'm searching for a career move that "feels like home" so to speak.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Front Office Assistant
Cyclone Diesel - Colorado
February 2019 to June 2020
Customer Support Specialist
Alpine Access Inc - Denver, CO
August 2010 to October 2019
10 years
Remote Virtual Call Center for clients of GE, AT&T, Banana Republic, GAP, Old Navy, Boston Market. Duties included Troubleshooting, Technical Support, Account Management, Dual Screen Processing, Call Triaging,
Order Processing, Customer Care, Data Entry
Education
Bachelor of Science in Business ]Digital Marketing and Advertising Liberty University - Virgina
March 2021 to Present
Bachelor's BTech in Business Management and Web Design Michigan State University
March 2019 to January 2021
Associate's in Medical Billing and Coding
College America - Fort Collins, CO
2006 to 2008
Skills
• Data Entry
• Order Processing
• Technical Support
• Time Management
• Phone Etiquette
• Account Management
• Detail & Organization
• Communication
• Typing 56 wpm
• Troubleshooting
• Dual Screen Technology
• Call Triaging Powered by
• Medical Billing
• Medical Terminology
• Medical Coding
• Microsoft Word
• Excel
• Medical Records (10+ years)
• Customer service
• Anatomy Knowledge
• Patient Care
• Business Management
• Clerical Experience
• EMR Systems
• Medical Office Experience
• HIPAA
• Medical Scheduling
• Vital Signs
• Quality Assurance
• Transcription
• Google Suite
• Typing
• Office Management
• Computer Operation
• Microsoft Powerpoint
• Help desk
• Software troubleshooting
• Desktop Support
• Network Support
• Microsoft Windows Server
• Active Directory
• Mac OS
• Microsoft Exchange
• Operating Systems
• System Administration
• Inside sales
• VPN
• Microsoft Excel
• Salesforce
• B2B
• CRM software
• Virtualization
• Personal assistant experience
• Digital marketing
• Computer literacy
• Upselling
• IT support
• Dispatching
• Filing
• Adobe Acrobat
• Microsoft Office
• Customer relationship management
• English
• Negotiation
• Customer support
• Search engines
• Communication skills
• Windows
• Basic math
• Sales
• Call center
• Retail sales
• Documentation review
• Computer skills
• Data collection
Links
https://m.facebook.com/100************/
https://www.linkedin.com/in/shannonhenry81
Assessments
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Familiar
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Basic computer skills — Familiar
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Written communication — Familiar
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Management & leadership skills: Impact & influence — Completed December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
The Leukemia and Lymphoma Society
April 2020 to Present
On March 30th 2020 my 16 year old daughter Jayden Alyssa was diagnosed with stage 4 Hodgkin's Lymphoma. She battled through the most aggressive chemotherapy available & LLS was there to help us every step of the way. Jayden and I both immediately became volunteers & advocates for the LLS. We are grateful beyond words to the LLS for all they do for blood cancer patients everywhere. Jayden's amazing as always & the fighter that cancer's never seen before!
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