Customer Service experience 30 years
Resume:
Crystal A McBride
Akron, Ohio 44306
*************@*****.***
Seeking a position that will benefit from my customer service experience, positive interaction skills where my 25+ years experience can improve the customer satisfaction..
PROFESSIONAL EXPERIENCE
SPECTRUM
Inbound Sales Representative 1/17 – Present
Assist cable, internet and phone customers with great customer service while upgrading services.
Answering questions about billing and accounts.
Entering and changing data into computer system.
Able to navigate on multiple programs at once.
Maintain goal for sales average.
ALLSTATE
Customer Service Associate 1/2016-8/2016
Received inbound calls from independent agents about personal accounts/policies.
Updated information on personal policy account holders.
Submitted trouble tickets for agents.
Answered billing questions about policyholders.
Recorded, transcribed and distributed minutes of meetings
EDUCATION
Akron Institute
Certificate Medical Billing and Coding, June 2007
Graduated
ADDITIONAL SKILLS
Expert in Microsoft Office
Self Starter
Web and tech savvy, require little to no training
Contact this candidate