Representative Customer Service

Eva Bett

913-***-**** linkedin.com/in/eva-bett *****@********.***

Computer Programs:

General Office:

Word

PowerPoint

Excel

Accounting:

Quicken

Peachtree

Graphic Design:

Quark Xpress

Publisher

Payroll:

Paychex

Experience:

Management:

Office staff of up to 4

Mailroom staff up to 24

Paper carrier staff up to 15

Storage staff of 3 rotating staff

Break ground in opening business

Human Resources:

Interview

Research potential employees

Acquire Talent

Release Employees

Scheduling

Tracking weekly hours

Training:

Teach members to resolve issues in the

middle of chaos

Advise on behavior & wardrobe when

needed

Run through multiple scenarios to prepare

for all

Encourage but give honest feed back when

needed

Graphic Design:

•Designing brochures

•Designing & updating forms

•Designing business cards

•Designing promotional materials

Event Planner/Coordinator:

Reserve space & equipment for event

Book speakers

Work within budgets

Arrange proper lighting, audio and visual

equipment

Arrange travel from groups from 1 to 15

Fundraising:

Procure donations

Develop unique campaigns

Organize Luncheons and other events

Organize and run sales events

Assist in Grant writing

Professional Experience:

Phoenix Massage and Bodyworks, Prairie Village, KS 2022 - present Owner/Massage Therapist Develop business from ground floor, Manage back of house, Develop and implement marketing plan, Bookkeeping Scents of Amani, Overland Park, KS 2022 – present Owner/Aromatherapist/Herbalist Develop business from ground floor, Bookkeeping, Create custom aromatherapy and herbal creations Spring in Winter Massage, Overland Park, KS 2020 - 2022 Office Manager / Massage Therapist / Scent Mixologist Manage and train all staff (office and therapist), Run day to day operations, Schedules, Maintenance of office & equipment Extended Stay America, Lenexa, KS 2020 – 2021 Guest Service Representative Customer service, Book appointments, Check in and check out customers, Maintain office and patrol grounds MassageLuxe, Overland Park, KS 2019 – 2020 Front Desk / Massage Therapist Customer service, Check in and out clients, Talk to clients about program, Book appointments iStorage, Shawnee, KS 2017 – 2019 Property Manager Assist in vetting of potential employees, Interview, Assist with onboarding paperwork, Develop training material, Train staff Store Here, Shawnee, KS 2015 – 2017 Assistant Manager Maintain inventory ordering new supplies as needed, Develop training material, Train staff, Act as tech support for all facilities Kansas City Kansas Community College, Kansas City, KS 2011 – 2014 Work-study Intercultural Center Event planning, Recruit and manage volunteers, Graphic design, Project manager for 501C3 scholarship program, Assist with grant writing Education:

Centre of Excellence, UK 09/22 Holistic Therapy Business Diploma Allegra Learning Solutions, LLC, Carlsbad, CA 08/22 Starting Your Own Business in Health and Healing Certificate Pinnacle Career Institute, Kansas City, MO 10/07 - 05/09 Massage Therapy (800hrs) Graduated Kansas City Kansas Community College, Kansas City, KS 06/10 – 05/14 Liberal Arts

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