Customer Service Representative

Daniel Merritt

Telephone Pro for ** yrs

Johnson City, TN 37604

**************@*****.***

931-***-****

worked on telephone for 37 yrs now owned my own company managed over 50 people daily raised funds for non profits . managed 2 other companies in dallas for yrs recently ive done customer service for sykes -sitel for turbo tax and security and also act inc. fraud specialist for Bank of America Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Advanced Call Center Technologies, LLC - Johnson City, TN December 2021 to May 2022

customer service for Bank of America fraud dept

Customer Service Representative

Sykes Work from Home - Johnson City, TN

January 2020 to September 2020

customer service for turbo tax

Education

GED

Science Hill High School - Johnson City, TN

July 1980 to January 1983

Skills

• Upselling

• Cold Calling

• Sales

• Fundraising

• Management

• Technical support

• Communication skills

• Customer service

• VPN

• Microsoft Outlook

• Retail sales

Certifications and Licenses

Life health accident insurance license

July 2022 to Present

Life health accident insurance passed the state exam july13th 2022