Sign in

Call Center Customer Support

San Jose, CA
October 23, 2022

Contact this candidate


Edward Rael

San Jose, CA


Seeking employment where I can use me superior customer service abilitiies that have been honed through my past experiences from waiting tables to becoming a supervisor at a call center, to managing jet charters and personal use for owners, to having a successful restaurant, by its reputation.

Work Experience:


Mavericks Mexican Grill - San Jose, CA

September 2014 to June 2019

I designed and built my last restaurant. We maintained a 4.5 star rating for 4.5 years. We were known as one of the best Mexican Restaurants in San Jose. I am a personable, with excellent work ethics. I am an excellent teammate and create a good work environment by example.

Flilght Coordinator

ACM/TWC Aviation - San Jose, CA

May 2007 to May 2014

I arranged and implemented all protocols for owner and charter flights, secured passport info for customs on international flights, ordered catering, ordered flight plans, made reservations for aircraft departures and arrivals, researched fuel prices, made hotel reservations for flight crew, as well as transportations for owner and crew.

Quality Control/Res Agent

Enterprise Events Group - San Rafael, CA

September 2000 to September 2006

Set up and ran QC department, then moved to airline res agent Supervisor Resvervations

United Airlines - San Francisco, CA May 1997 to September 2000 Supervised Reservation Agents

I supervised 15-20 reservation agents. Handled all calls to supervisor to maintain excellent cust- mer service.


Frantoio Restaurant - Mill Valley, CA

January 1994 to March 1997

Handled a high volume of customers regularly

Contact this candidate