From Senior Director of International Kiosk Operations to Navy SEAL Platoon Commander, I bring 23 years of leadership and experience: planning of not only large complex projects, while seeing them through to the end, both on time and on budget across multiple Countries, but managing highly effective cross functional teams. I can work under pressure to coordinate multiple activities and people, working toward maximum efficiency, delivering and exceeding the expected results.

Experience

Senior Director of International Kiosk Operations February 2021 – Present

ecoATM/Gazelle (San Diego, CA)

In charge of the daily operations of our 900 kiosks over 5 countries, responsible for:

Leading a technical team to maintain the operational integrity of our internal network to keep 900+ kiosks connected and live 7 days a week

Achieved month on month KPI maintaining the internal network connectivity for customer functionality

Leading a Customer Support/Machine Support team with 12 personnel co-located over 3 different countries, delivering better than Industry standard KPIs

New kiosk installs, removals, swaps, device collections and repairs

Logistics for overseas transporting of kiosks from the US to UK, DE,FR warehouses, covering all International customs and in-country logistics

The storing, packing and prepping of kiosks getting ready for install

Overseeing the management of our third-party vendors located across 3 different countries.

Director of International Project Operations January 2019 – February 2021

ecoATM/Gazelle (San Diego, CA)

Program Lead – All cross-functional International projects, allowing the company to expand into 5 countries with over 900 kiosks in 3 years.

In charge of working cross functionally with Engineering/Operations/Marketing/Legal/Sales/Support to create all aspects of an International company to go from zero presents to kiosk on the ground internationally in 6 months

Director of Customer Insight April 2017 – January 2019

ecoATM/Gazelle (San Diego, CA

In charge of making sure the ecoATM lived the Mission Statement “Customer First” by leading a cross-functional team to include Operations/Engineering/Marketing/Customer Support/Machine Support to make all aspects of the company run smoother and be more supportive for our customers.

This led to a 13% decrease in returns by customers who used the ecommerce marketplace for buying and selling iPhones/iPads/Smartphones/Tablets and other consumer electronics.

Senior Program Manager/Chief of Staff for VP Marketing August 2016 – April 2017

ecoATM/Gazelle (San Diego, CA)

Lead a cross functional team including Engineering/Operations/Support/IT/Sales/Marketing to create our own company with all the infrastructure needed to support all departments in a short 6 month time period, directly after the sale of Outerwall (ecoATM/Coinstar/Redbox) to Apollo (NYSE:OUTR) for 1.6B.

Chief of staff to the Gazelle-ecoATM SVP/GM e-commerce.

Created and managed the marketing department and the e-commerce department through a turnaround to profitability phase to become the leading ecommerce marketplace for buying and selling iPhones/iPads/Smartphones/Tablets and other consumer electronics, with distribution in the US and China

Director of Project Management February 2015 – July 2016

EDGEWAVE – Cyber Security Company (Rancho Bernardo, CA)

Achieve operational objectives by contributing information and recommendations to strategic plans and reviews with the Executive team; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change across all departments.

Project Manager February 2014 – February 2015

EDGEWAVE – Cyber Security Company (Rancho Bernardo, CA)

Certified Scum Master – Received 10/14

Led the planning and implementation of projects.

Facilitate the definition of project scope, goals and deliverables

Define project tasks and resource requirements

Facilitate develop full scale project plans

Assemble and coordinate project staff

Manage project resource allocation; plan and schedule project timelines and update the Executive team

Track project deliverables using appropriate tools; provide direction and support to project team

Constantly monitor and report on progress of the project to all stakeholders

Present reports defining project progress, problems and solutions

Implement and manage project changes and interventions to achieve project outputs

Independent Security Contractor (Carlsbad, CA) July 2011 – February 2014

Contractor – Project Manager. Received Project Management Certificate from University of California at San Diego (December 2013).

PFC (Progressive Force Concepts) – Provide Military Consulting and Live Green Screen Motion Capture for a Large Software Corporation.

CRG (Control Risk Group) – Provide Security around the world for World Race Production while filming the Amazing Race.

Rampart Group - Manage, develop, and deploy cost effective risk mitigation strategies and crisis response services that enable private sector enterprises to eliminate costs associated with loss and risk in order to maximize profits; and empowers educational and government institutions to deliver services in a safe and secure manner.

Team Lead – Executive Protection Agent September 2006 – July 2011 Vulcan Executive Protection Team (Seattle, WA)

In charge of organizing and managing a 9-man detail Team with a 5.5-million-dollar budget.

Senior Executive Protection Agent for a Family of 5, providing coverage around the world.

Provided Executive Protection as well as Advance Intel for a Seattle based Billionaire on 5 of 7 continents to include Antarctica.

Coordinated and manage security around the world for 3 of the top 15 largest yachts in the world (estimated worth of 1.4 billion) during High threat transits.

Executive Protection/Maritime Asset Protection Team Manager for Control Risks Group – CRG

SECURITY CONTRACTOR (Los Angeles, CA / Seattle, WA) July 2005 – September 2006

Protective Security Team Lead for a 6-member Executive Protection/Maritime Team.

Supervised the management and coordination of security around the world for three of the top 15 largest yachts in the world (Estimated worth of 1.4 Billion).

Provided Executive Protection for a Northwest based Billionaire.

Action Officer

NAVY SPECIAL WARFARE GROUP ONE (Coronado, CA) May 2005 – September 2005

Supervised coordination for all NSW requirements and operational issues around the world.

Served as liaison for all NSWG-1 public affairs matters, VIP visits and press relations.

Platoon Commander

SEAL TEAM ONE (Coronado, CA) November 2004 – May 2005

Developed combat readiness of 28-Man Task Unit.

Led platoon through intensive 6 month-long training program that covered:

oPersonnel Security Detail Training, Land Warfare, Urban Warfare, Mountain Warfare, Close Quarters Combat, Tactical Driving, Combat Diving, Search & Reconnaissance, Maritime Operations and Over the Beach Assaults.

In charge of over $7 million worth of Platoon military equipment.

SPECIAL BOAT TEAM TWELVE (Coronado, CA) February 2003 – November 2004

Coastal Task Unit Commander

Responsible for the management, training and safe deployment of five officers, 47 enlisted personnel, eight 11M RIBs, two 80ft MK-V’s and associated equipment worth $19 million.

RIB (Rigid-hull Inflatable Boat) Detachment Officer in Charge / Patrol Officer

RIB DET Commander, directly responsible for the management and leadership of 8 enlisted personnel and $8 million dollars’ worth of assorted equipment with a $100,000 operating budget.

Deployed to the Horn of Africa (HOA) in support of Operation Enduring Freedom and CENTCOM in support of Operation Iraqi Freedom.

Led combatant craft detachment comprised of eight men, two 11-meter RIBs and a 15 man Visit, Board, Search and Seizure Team.

Spent 4 months protecting the Iraqi Oil Infrastructure in the Arabian Gulf.

Planned and executed over 26 combat maritime interdiction operations through the inter-waterways of Iraq, resulting in the capture of two suspected terrorist.

Conducted 4 combat maritime interdiction operations in the Horn of Africa resulting in the capture of one suspected smuggling vessel, and four suspected terrorists carrying over 350 illegal weapons.

Led RIB Detachment through a rigorous nine-month pre-deployment training cycle, including training in Visit, Board, Search and Seizure, long range transits, SEAL platoon insert/extracts and live fire operations. Lieutenant

Security Clearance

Top Secret Clearance and SCI – DON Central Adjudication Facility (DONCAF) determination 28 October 2003, Single Scope

Background Investigation (SSBI) completed by the Defense Security Service (DSS) on 16 July 2003.

Technical Skills

Certified Lean Six Sigma – Yellow Belt

Certified Agile Scrum Master

Certified Project Manager

Emergency Medical Technician (EMT) – National Certification

ITI (Texas) Executive Protection and Defensive Driving course

2 x PFC (Progressive Force Concepts, Las Vegas) Executive Protection and Defensive Driving Course

O’Gara Group Defensive/Offensive High Threat Driving Course

Washington State Trooper Defensive Driving Course

High-Threat Protective Security Specialist Course (SEAL Team ONE Training Department)

High-Threat Driving Tactics (SEAL Team ONE Training Department)

High-Threat Convoy Driving Tactics (SEAL Team ONE Training Department)

Special Boat Unit Patrol Officer (qualified to lead multi-vessel special operations task force)

Military Free-Fall Parachutist

Military Static-Line Parachutist

Navy Diver (advanced open and closed circuit)

Small Boat Coxswain (CRRC Long Range Transit, GPS Navigation, Radar Navigation)

Naval Special Warfare Range Safety Officer (static ranges, dynamic waterborne, indirect fire, and fire and movement)

Naval Special Warfare Drop Zone Safety Officer

Expert Marksman (rifle and pistol)

Desert Environmental Survival Training (DEST)

Survival, Evasion, Resistance and Escape Training (SERE)

Urban Escape and Recovery Training

Basic Combat Medicine

Hydrographic Reconnaissance Cartographer

Military Driver’s license (15 Passenger, 1 Ton, 5 Ton, 10 Ton, HMMWV)

Education

UNIVERSITY of CALIFORNIA at SAN DIEGO (San Diego, CA)

Project Management Certification December 2013.

UNIVERSITY of CALIFORNIA at SAN DIEGO (San Diego, CA)

Bachelor of Arts, Communications, June 1997.

References

David Maquera – CEO ecoATM/Gazelle 1 (858) 610 – 1903

ecoATM/Gazelle – AUTOMATED KIOSK – CELL PHONE (San Diego, CA)

Ian Thompson – Vice President Technical Operations 1 (760) 815 – 0536

EDGEWAVE – Cyber Security Company (Rancho Bernardo, CA)

Nick Buckland – Vice President International Operations 1 (847) 414 – 0890

ecoATM/Gazelle – AUTOMATED KIOSK – CELL PHONE (San Diego, CA)

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