Customer Service Team Member

ASWARD GIBBONS

*************@*****.*** 201-***-**** Endicott, NY 13760

Summa ry

Hardworking and motivated Manager with 5 years of experience and record of success in retail industry. Solid history

balancing team performance, customer service targets and business objectives. Dedicated to working closely with

employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational

skills.

Skills

© Marketing

* Sales Techniques

© Staff development

Experience

Champs Sporting Goods East Elmhurst, NY

Manager

03/2017 - 08/2021

Education and Training

© Project management

e Lead generation

Trained employees on additional job positions to maintain

coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team

performance

Recruited and hired qualified candidates to fill open positions.

Completed thorough opening, closing and shift change functions

to maintain operational standards each day

Determined marketing strategies by reviewing operating and

financial statements and departmental sales records.

Enforced customer service standards and resolved customer

problems to uphold quality service

Entered time and attendance logs in preparation for payroll.

Enhanced team member performance through use of strategic and

tactical approaches, motivational coaching and training.

Created training modules and documentation to train staff.

Developed lucrative marketing plans to maximize profits

LaGuardia Community College of The City University of New York Long Island City, NY

GED

03/2017

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