Service Representative Customer

Quiana Bethea

804-***-**** ******.******@*****.*** Richmond VA

Summary

Personable and dedicated customer service representative with extensive experience in the stylist industry. Solid team player with an upbeat, positive attitude and proven skill in establishing a good rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with demonstrated passion for building positive relationships, cultivating partnerships, and growing company business.

Skills

Payment processing

System upgrades

Great eye for detail

Strong Listening skills

Customer Service

Communication

Microsoft Office

Experience

Stylist, Haircuttery, February 2019 – November 2019

Richmond, VA

Boosted sales by educating clients on merchandise, events, and upcoming promotions.

Maintained store to exacting visual standards by building attractive displays and merchandising products.

Provided instructions for product use, pricing and promotions.

Organized storer by returning merchandise to proper areas and restocked displays.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Educated customers on product and service offerings.

Haywards Hair Images, March 2015 - June 2015

Richmond, VA

Greeted clients, assisting operations by performing entrance interview tasks determine each client's needs.

Managed phone calls from clients during executives' absences and delivered informative answers to their questions.

Cashier, Mcdonalds, February 2014 - February 2015

Richmond, VA

Operated cash register, collected payments and provided accurate change.

Wiped down counters and tables to remove debris and maintain cleanliness.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Assisted with purchases, locating items and signing up for reward programs.

Educating and Training

Diploma, Henrico High School, January 2012, Richmond VA

Cosmetology, Empire Beauty School, January 2017, Richmond VA

Certifications

Licensed by the State Board of Cosmetology

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