Energy Auditor Customer Service
Resume:
NICK TOCCO
PROFILE
Previous graduate of Lincoln Tech, current part-time student at Howard County Community College looking for work while furthering education. Academic background mixed with hands on experience in many different types of jobs. Confident in keeping good relations with customers as well as other employees. Work well under pressure, eager to learn as much as possible and to work full-time. Clean criminal and driving record.
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/nick-tocco-752a7752
EMAIL:
**********@*****.***
HOBBIES
Gaming
Raspberry Pi
Biking
Music Production
EDUCATION
Lincoln Tech
2011-2012
Graduated with 3.35 GPA and 93.6% attendance studying HVACR and Green Technology, acquired apprentice license, Universal license, certifications for OSHA, Type 1 Technician, Carbon Monoxide Inspector, Residential Energy Auditor, Residential Heat Load Analyst.
Howard Community College
2018-2022
Studying Cyber Security, working towards Sec+, CISSP, and Windows Apps certifications.
Baltimore Cyber ACT Training Program
Spent 8 hours working on the Baltimore Cyber Range with a professional to detect/analyze threats on a server in real time, remediate vulnerabilities, and mitigate future attacks. Gained experience working with Linux, Apache servers, Splunk, and Palo Alto.
WORK EXPERIENCE
Pizza Hut
2018-2022
Deliveries, prepping/labeling of dough/ingredients, dish washing and mopping.
Mobern Lighting
2015-2017
Programming electrical drivers for lighting fixtures, as well as building, prepping, drilling, and packing the lighting fixtures. Took on leadership role of LED dept. when superiors were sick. Overseeing required materials, examining and completing work orders.
Aarrow Advertising
2009-2018
Gained experience in marketing and advertising, establishing new clientele for the company by distributing business cards and selling contracts to businesses.
Total Building Services
2013-2014
During work at the construction site, learned to efficiently install air ducts and diffusers working off building blueprints.
During work in the shop learned to bend sheet metal for job site supplies, helped diagnose broken equipment, fixed a broken ceiling, rearranged and cleaned the supply rooms in the shop.
Strauss Photo Technical Services
2012-2013
Diagnostics and repairs for refrigerators, washing machines, dryers, dishwashers, TVs, microwaves, and range ovens both in customer homes and in the shop.
Helped the owners move and organize their equipment from their old location in D.C. to their new shop in Temple Hills. Served in a leadership role in teaching another new employee and fellow Lincoln tech graduate tips on diagnostics learned from experience on the job.
SKILLS
•Communication
•Teamwork
•Computer Literacy
•Customer Service
•Professionalism
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