Data Entry Customer Service

VU MINH LE

Chandler, AZ • 480-***-**** • ads43y@r.postjobfree.com

Highly Skilled Staff Pharmacist Certified Arizona Pharmacist

Pharmacy Operations Continuous Improvement Patient Education

Stellar record of consistently providing exceptional customer service, resolving customer issues, and maintaining efficient pharmacy operations.

Customer-focused and dedicated professional with extensive experience in delivering quality pharmaceutical care, dispensing drugs, and other pharmaceuticals according to professional standards and legal requirements in high-volume retail settings. Excellent knowledge of pharmacy practice standards coupled with a broad background in coordinating drugs-related information and maintaining adequate pharmacy stock levels. Proven expertise in training pharmaceutical technicians in numerous pharmacies, and contributing extensively to maintaining the store’s top ranking in the district at Walgreens. Bilingual communicator with fluency in English and Vietnamese and the ability to forge long-term relationships with people at all levels. History of demonstrating a steadfast commitment to providing unparalleled honesty, integrity, and professionalism. Professional traits include; analytical skills, decision-making, problem-solving, and a strong work ethic.

Areas of Expertise:

Drug Order Verification Retail Pharmacy Operations Management

Prescription Verification Vaccination & Immunization Drug Dispensing

Clinical Claims Management Medicare & Medicaid Inventory Management General Pharmacy Services

Coordination Regulatory Compliance Relationship Building Customer Service Leadership Communication

Professional Experience

WALGREENS 2015 – Current

Staff Pharmacist and Pharmacy Manager at Store 4376 (2019 – Current)

Deliver high-quality pharmaceutical care in retail settings using exceptional knowledge of various medical drugs and their usage. Determine requirements and provide effective OTC drugs and self-care recommendations. Handle calls from patients, doctors, and insurance companies to provide accurate responses to medications and insurance queries, as well as clarify the claims. Proactively analyze and resolve several complicated third-party insurance rejections.

Educate patients all of ages and assist them in understanding complicated medications and their usage; schedule periodic monitoring of patients to review on-time intake of medications.

Maintain an orderly pharmacy and serve as the district hub store for COVID-19 vaccines Moderna and Pfizer (adult and pediatric); ensure proper preservation and distribution of vaccines as per company’s guidelines.

Coordinate with nearly 10 vaccination clinics and oversee immunization of 60-70 patients per day for several diseases such as shingles, MMR, tetanus/diphtheria/pertussis, influenza, and pneumonia.

Process ~400 prescriptions on a daily basis inclusive of Medicare and Medicaid prescriptions; conduct MTM therapy calls to follow-up on new medications.

Calibrate competencies of pharmacy staff by training them regarding COVID-19 vaccination and testing procedures; maintain staff productivity by administering 80-90 vaccines and 40-50 COVID-19 tests per day.

Effectively monitor inventory status, order, and stock medications as per the store requirement.

Contributed extensively to maintaining the store’s top ranking in the district while supervising 2 pharmacists and 3 technicians in dispensing, tracking, and managing prescriptions.

Demonstrated superior managerial skills and filled in for store managers in case of their absence.

Pharmacist Floater at Store 4376 (2017 – 2019)

Demonstrated strong dedication to the wellness of communities across Chandler, Gilbert, and Mesa districts. Maintained inventories and ordered supplies in order to meet patient requirements. Handled daily pharmacy operations including Medicare and Medicaid patients. Utilized best practices and provided best-in-class pharmacy service.

Delivered services within 50-70 stores and proactively processed nearly 400 prescriptions per day; assisted in resolving issues, provided healthcare counseling, and educated patients on OTC medicines and self-care.

Guaranteed accuracy and appropriateness of all prescriptions, reviewed drug dosages, and reimbursed claims to patients in liaison with insurance providers.

Cultivated strong patient-pharmacist relationships by delivering excellent customer service and conducting patient calls to ensure dispensing of correct medication.

Contributed to retaining Medicare’s CMS star ratings by contacting providers for medication therapy recommendations.

Rotation and Pharmacist Intern at Store 6736 (2015 – 2017)

Provided pharmaceutical drugs-related information to physicians on request, recommended medications for patient therapy, and suggested alternative substitutions. Planned immunization activities for shingles, MMR, tetanus/diphtheria/pertussis, influenza, and pneumonia. Communicated with insurance providers and doctors regarding the patient's problem.

Scheduled daily patient calls, instructed them on medication, and provided OTC drugs and self-care recommendations.

Played a key role in improving patients’ health and well-being by collaborating with healthcare providers regarding drug therapy; gained excellent knowledge and understanding of drug verification, review, and interactions.

Successfully processed 300-350 prescriptions on a daily basis while managing specialty drugs including HIV, Rheumatoid Arthritis via Specialty Clinic.

Provided leadership to technicians, as well as administered technician-in-training within multiple pharmacy stores encompassing Gilbert, Maricopa, Chandler, and Casa Grande.

Prioritized activities to ensure the dispensing of accurate, safe, and appropriate medication based on patient needs.

Additional Experience: Pharmacist Intern at CVS #3383 (2014 – 2015); Pharmacist Intern at Promise Hospital of Phoenix; Pharmacist Intern at Fry-s Food & Drug Pharmacy #028; Data Entry Pharmacy Technician & Dispensing Pharmacy Technician at Walgreen Mail Service Inc.; Research Analyst Assistant at Arizona State University.

Community Involvement

St Jude’s Hospital - Casino Night

Fundraised over $5,000 for St. Jude’s Children’s Hospital via collecting donations from local businesses and using donations to host a Casino Night where all proceeds go to charity.

Office Assistant, Fountains Family Care, Chandler, AZ

Provided unreimbursed services to the patients and their families and psychosocial and spiritual support services.

Home Project

Collaborate with healthcare professional students at Midwestern University, including medical students, physician assistants, and nursing students, to provide free checkup services for the homeless in Phoenix, AZ.

Education & Professional Development

MIDWESTERN UNIVERSITY COLLEGE OF PHARMACY, GLENDALE, AZ

Doctor of Pharmacy (2016)

ARIZONA STATE UNIVERSITY, TEMPE, AZ

CHANDLER-GILBERT COMMUNITY COLLEGE, CHANDLER, AZ

Pre-Pharmacy Undergraduate Studies

Certified Arizona Pharmacist – S022345

American Heart Association CPR Certified Immunization Certification

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