Customer Service Representative
Resume:
SKILLS
Strong communication
Interpersonal skills
Focused and detail-oriented
Highly organized
Initiating contact
Tactfully assertive
Attentive/ Observant
WORK EXPERIENCE
The Fracture NFTY Merch Houston, TX (remote)
Community/ Marketing Manager 5/2020- Present
Maintain correspondents and engagement on Discord and Twitter (social media)
Facilitate collaborations and sales push strategies
Host online member events and informational panels
Comcast
Customer Service Representative
Saint Paul, MN
Help customers with troubleshooting 5/2019- 10/2019
Make sure callers are fully satisfied
Sell new products or services customers don't have
U.S. Cryotherapy
Assistant General Manager Roseville, MN
Assist customers with treatments 1/2019- 3/2019
Train new hires
Find new customers and maintain existing customer base
Hertz
Counter Service Rep. Bloomington, MN
Fulfill rental reservations 5/2018- 11/2018
Assist customers with walk-ups
Maintain exceptional customer service throughout the entire process
Lakewood Group
Account Manager Bloomington, MN
Sell products from different campaigns 1/2018- 3/2018
Establish rapport with accounts
Edit and fix account in whatever way owner wished
Demonstrate excellent customer service
Mall Of America
Ride Operator Saint Paul, MN
Scan Ride Passes 8/2017- 12/2017
Demonstrate excellent customer service
Make sure all riders remain safe
Clear Security
Saint Paul, MN
Ambassador 4/2017- 6/2017
Sold Clear membership
Escorted customers through security
offered excellent customer service
Boston Day and Evening Summer Garden Boston, MA
Gardner 7/2016 – 8/2016
Connected with coworkers through professional workshops and leadership exercises
Built beds and planted flowers, vegetables and fruits
Learned lighting and coloring through technology workshops to create a night garden
Organized art pieces and flow of night garden event
Worked as a guide for museum exhibit
Cradock Woodworking Boston, MA
Carpenter/Demolition 8/2015- 10/2015
Demolished kitchens and other areas of houses for remodel
Performed basic carpentry in homes
Built cabinets, doors and door frames to place in homes
Community Music Center of Boston (Summers Only) Boston, MA
Camp Counselor 7/2012 – 8/2015
Supervised children ages 4 to 11 years old
Engaged in morning songs and went over the day’s schedule
Taught dance, how to use an instrument, visual art and singing
Took them to parks and participated in interactive activities
Ensured safety at all times
EDUCATION
Boston Day and Evening Academy Boston, MA
Class of 2017
AWARDS
Brimmer and May High School (BMH) Best Actor Award (2014)
BMH Best Supporting Actor (2014)
BMH Best Performance by a Male Dancer (2014)
ACTIVITIES
BMH Hairspray Musical (2014)
Acted as the character Seaweed
BMH Treasure Island Play (2014)
Acted as the character Long John Silver
BMH Beauty and the Beast (2013)
Acted as the character Gaston
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