Loan Processor Care Representative

Location:

Denver, CO

Salary:

39 hourly

Posted:

October 22, 2022

Contact this candidate

Resume:

Michelle Chang

**** *. ****** **.

Denver, CO ***24

•• Mobile Number 213-***-****

E-mail: ********.*********@*****.***

Objective: Highly skilled, result oriented with excellent communication skills, now seeking a position in an organization to utilize my skills and improve my knowledge

3/2021-04/2022 Loandepot.com LLC

Senior Loan Processor

Gather required loan application information from clients

Collect data from clients such as their, assts, salaries, debts, employment

Review filing documentation for missing information

Resolve any issues or discrepancies in applications

Follow company loan policies and procedures

8/2020- 3/2021 Guild Mortgage Company LLC, Englewood, CO

Senior Loan Processor

•• Prepare and process loans from start to finish

•• Calculate income

•• Collect and verify borrower information

3/2019– 8/2020 US Bank Home Mortgage, Denver, CO

Loan Processor II

•• Prepare and process mortgage loan records, files, and correspondence from application through approval.

•• Assure compliance with bank regulatory and investor guidelines and customer service standards.

•• Communicate with customers, internal staff, brokers, counsel, title companies, etc. to respond to inquiries, resolve problems and obtain all necessary documentation required for the file.

4/2016 – 3/2019 US Bank Home Mortgage, Denver, CO

Loan Processor I

•• Collect documentation to process to Underwriting from borrower depending on loan product

•• Talk with applicants to get their personal and financial information, as well as explain loan procedures to applicants.

•• Collect and verify an applicant's personal information and financial records for the loan

11/2015-3/2016 US Bank Home Mortgage, Denver, CO

Mortgage Loan Opener

•• initial order outs on all loan programs, to include the following but not limited to: ordering appraisals, flood certification, title, etc

03/2013 – 11/2015 US Bank Home Mortgage, Denver, CO

Mortgage Associate

•• Make weekly and monthly reports for Rushes and Pended files using excel

•• Handle shared email box giving out resubmission/Initial files to the underwriters

•• Log FHA Appraisals using FHA Connection and send out FHA/VA Appraisals to the borrowers

•• Deny/Cancel files and FHA rejections

•• Set up printers/scanners for new employees in the Underwriting department

•• Responsible for getting mail

10/3/2011-12/28/12 BBCN Bank, Los Angeles, CA

Loan Servicing Specialist

•• Process Payments (Mail pick up, sorting, processing tickets, etc)

•• Collateral update and impairment code, non-accrual

•• UCC Continuation

•• Flood Insurance update

•• Process data change in Navigator and Block Entry

•• Prepare payoff Loan Collateral release

•• Supply order, Compliant log, & Monthly report

•• Comply with the Banks security program

04/04 - 07/2011 Sans, Inc., Denver, CO

Office Manager

•• Responsible for clerical tasks like- gathering information, handling fund, entering data, responding to information request, set up meetings and appointments and so on

•• Answer incoming and outgoing calls regarding bills and questions on items and shipments.

•• Responsible for maintaining files, providing information to the clients

•• Create, organize, and file business invoices.

•• Maintained a good relationship with the clients

•• Responsible for researching and reconcile customer’s financial statements.

•• Accounts Payable and Accounts receivable and process Orders.

01/2003-01/2004 Premier Bank, Aurora, CO

Banking Assistant

•• Handled monetary and face to face transactions, Deposit, and cash out.

•• Answered incoming calls, International and Domestic Wire transfers, and other teller jobs.

•• Researched various customer and business accounts regarding missing payments, misapplied adjustments, and credits.

06/2000-07/2001 Verizon Wireless, Englewood, CO

Customer Care Representative

•• Handled inbound customer calls regarding billing, coverage, network, equipment, and accessories issues.

•• Responsible for troubleshooting customer equipment using Tris+, Datamate, and Activ8 programs.

•• Ran consumer credits for activations and add-on cellular equipment. Assisted other customer care representatives with inbound customer calls.

05/1999-11/1999 CompUSA, Westminster, CO

Cashier

•• Cashiered, face to face transactions with customers, Greet customers, and helped customers with Questions about products.

05/1998-08/1998 Wave Rave, Denver, CO

Receptionist

•• Handled incoming/out coming calls

•• Input Data PC, File, Etc.

Education: 06/1998 Green Mountain High Lakewood, CO

09/1998 University of Southern CO Pueblo, CO

Skills: MS Word, MS Excel, Word Perfect, Windows 10, Outlooks, Navigator, Intranet, Activ8,Tris+, Jack Henry, Empower, M4, Interaction Desktop, Microsoft Teams, and

Peach Tree (Accounting Software)

type 60 words per minute

Bi-Lingual Fluent in English and Korean

FHA, DU, AUS, USDA

NetOxygyen, DocVelocity

Reference:

Sedrick Dates US Bank Home Mortgage

602-***-****

Blazy Mae Malic

720-***-****

Gloria Stuart

303-***-****