Center Associate Customer Service

Rebecca Salup

*** ***** ***** *****, *********, KY 42420

**********@*****.*** 270-***-****

PERSONAL PROFILE:

I have exceptional Customer Service skills -- Very reliable and very helpful -- Proficient in Microsoft Office I would like to utilize my skills to support the Sales Team to achieve their goals or as a Customer Service Representative to assure customer satisfaction. I consider this to be an important role in every company to produce future business and maintain existing clients. EXPERIENCE:

APPRAISAL COORDINATOR – Mortgage Industry

Guaranteed Rate, Chicago IL June 2021 – September 2022

• 100% Remote Position -- Experience in Encompass and LenderX -- Daily use of Outlook and Teams

• Coordinate appraisals for mortgage clients. Tracking and delivering appraisals to meet closing dates. CUSTOMER SERVICE – Aviation Industry

Don Davis Aviation, Henderson KY February 2013 – March 2020

• Front desk responsibilities include answering a high volume of phone calls, emails and walk in clients.

• Helping customers and students schedule flight time, instruction, plane rental and hangar space.

• Receive fuel orders, catering requests, reservations, and special requests from inbound jets. SALES AND CUSTOMER SERVICE -- Fencing Industry

Complete Fence, West Chicago IL June 2008 – December 2011 Peerless Fence, West Chicago IL July 2002 – March 2007 M&R Fence, Lombard IL • OWNED AND OPERATED March 1990 – July 2002

• Communication with homeowners to schedule appointments for the sales staff, follow up on estimates given and coordinate installation dates.

• Fully managed sales for walk-in customers DIY projects and in-home estimates. Completing purchase contracts, property measurements, and ordering materials; paying attention to precise details.

• Followed up with customers for the final balance due and collecting past due accounts --- Notary Public CALL CENTER ASSOCIATE – Fraud Monitor

CMC / A Division of 5/3 Bank, Evansville IN June 2007 - May 2008

• Monitor Qs of cardholder activity and investigated fraud claims. Applied credits to consumer accounts. MORTGAGE COMPANY RECEPTIONIST

First Mortgage, Lombard IL September 1999 – July 2002

• Assisted Processors and Underwriters by requesting and organizing documents to create mortgage files. EDUCATION:

Earned my diploma from Morton East High School, Cicero IL

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