Package Handler Customer Service
Resume:
Kelly Fulford
Hamilton, OH
*****.*********@*****.*** / ****.*********@*****.***
I am a highly organized, dedicated, self-motivated business person with a diverse background, seeking a new career opportunity.
Work Experience
Demonstrator
Advantage Solutions and Marketing
September 2019 to Present
I set up a demonstration cart, fix the samples, merchandise the cart and engage the consumers. I ask them to try the product or the food that I am sampling to the consumers. I tell them the key points to the product or recipe, where to find the product and how to cook the product if necessary. I break down the cart at the end of the event, clean anything used and store the cart. I have a food handler's license and I am working on my license to serve alcohol. I took a leave of absence during Covid 19 shut down because I could not wear a mask due to health reasons. I am still not comfortable cooking and preparing food for customers.therefore I am looking for a new opportunity Bartender
Lebanon Elks Lodge
January 2020 to September 2020
I open the bar/ Lodge and make and serve drinks to Elk members and their guests. I am responsible for ringing in sales, discounting and balancing the drawer at the end of the night. I stock the bar, the refrigerators and coolers. I fill the ice bins and make sure I have plenty of cut fruit for the drinks and pop the popcorn, all before opening the bar. I restock the bar and balance the register at the end of the night. I also sanitize the bar, the chairs and tables and clean the bathrooms at closing.
Person to person Marketing
Cut hours after Covid 19 shut down
Package Handler/ Sorter
FedEx Ground - Independence, KY
January 2019 to September 2019
I loaded trucks for the first month.
I now work in the small packages department. I scan packages that need to go under the title of IC or packages that are unable to go on the conveyor belt. They are either too small, bulky or large to be processed on the conveyor belt or won't fit under the automatic scanners. I also am trained in bagging and bag takeaway and SWAK training. I work the midnight sort and the sunrise sort. On average we move about 16,000 packages a night. Left due to unsafe working conditions
CSR- Customer Service Representative/ Returns
Amazon - Hebron, KY
November 2018 to December 2018
Better opportunity at FedEx
Processed returns. Was trained in Warehouse Deals grading. Debt Collector
Zwicker & Associates, P.C - Hebron, KY
April 2018 to September 2018
I called consumers that owed on their Discover accounts and set up payment plans by gathering information about their circumstances and ability to pay their bill. Left there for personal reasons that I would be happy to explain during an interview Cashier / Customer Service
Family Dollar - Latonia, KY
October 2017 to April 2018
Cashier, stocking shelves, took many classes online to qualify to become an Asst Mgr. Hazmat training and Inventory control.
Left to take a full time job at Zwicker and Assoc. General Manager / Co-owner/ Customer service
Gear Up Sportswear & Designs - Latonia, KY
July 2013 to August 2016
Developed the company business model
Conducted day-to-day operations: design, development, procurement, hiring, customer service, quality assurance, marketing, invoicing, graphic design, production, shipping, delivery, training, supplier development. Closed business to take care of sick husband
Senior Booking Agent
Heyman Talent - Cincinnati, OH
September 2006 to January 2009
Scout and evaluate talent for the agency
Developed projects for print & film ads both regional & national Evaluate personnel for hiring
Ran in-house auditions
Trained new agents
Handled billing issues for both talent & clients
Problem solving specialist
Handled in house administrative details
Represented Heyman at Regional & National events
Brought in well-known Acting Coaches for special acting classes Left Heyman Talent to care for sick Mother and Mother-in-law Northern Kentucky Area Development District -Covington, KY Receptionist/Administrative Assistant
One Stop Career Center - Covington, KY
August 2004 to October 2005
Supervised, delegated work, and set schedules for volunteers Assisted in the development and implementation of the JRA program Wrote and delivered wage and subsidy contracts with employers Entered pertinent information into the EKOS system Assisted Kentucky works supervisor: Handled all facets of her schedule including: weekly client reports for Frankfort, processed monthly wage subsidy invoices and sent them to Frankfort for processing Taught JRA classes each month.
Did job referrals
Wrote resumes & set up interviews for clients
Left to join Heyman Talent
Docket Clerk/Legal Assistant
Scheuer, Mackin & Breslin, LLC - Cincinnati, OH
April 2000 to August 2003
Review state files and prepare them for hearing with the Industrial Commission & the Bureau of Workers Compensation.
Input hearing notices & court notices into Saleslogix & Advantage Confer with opposing counsel
Draft requests for continuances & cancellations with the Hearing Administrator of Cincinnati. Organized and Coordinated the move of all Workers' Compensation files from Thompson Hine to Scheuer Mackin & Breslin Secured releases and lists of files to move.
Responsible for the docketing of seven attorneys, maintaining the files & filing for two locations Left to spend time with my toddler son
Education
High school diploma
Northern Kentucky University - Alexandria, KY
2004 to 2005
Ball State University - Muncie, IN
1987 to 1988
Skills
• Microsoft Office Suite, EKOS, Saleslogix, Advantage docketing & billing, Pro-Law and Propel HR Excel, PowerPoint Quickbooks
• Basic math
• Negotiation
• Customer service
• Front desk
• Bartending
• Office Management
Retail Sales
• Management
• Product Demos
Payroll
• Food Preparation
Achievements
Opened & managed profitably for 3 years Gear Up Sportswear & Designs Top booking agent/sales in Greater Cincinnati 2007 at Heyman Talent Dean’s list at Northern Kentucky University 2004
Attended and completed many different seminars while I was with the NKADD
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