Customer Service Driver Manager

TC

TAMMY (TOBIE) CONNOR

********@*********.*** 417-***-**** Joplin, MO 64801

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive aĴitude will make a difference.

Critical thinking

Planning

Project planning

Active listening

Communication

Customer service

Working collaboratively

Computer skills

Organizational skills

Relationship building

Basic math

People skills

Multitasking

LeggeĴ & PlaĴ Carthage, MO

Driver Manager

07/2011 - 10/2021

Kept track of driver hours and miles to achieve maximum productivity in given hours.

Tracked driver behavior and tasks, including timekeeping and aĴendance. Coordinated load planning for drivers to minimize dispatch delays. Communicated with team leaders to manage driver pay, bills, security and home time.

Identified root causes and feedback outcomes by communicating with team for service monitoring.

Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.

Assessed needs and allocated resources to meet demand. Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing driver issues.

Compared shipment contents with paperwork to support inventory accuracy and records management.

Directed warehouse team in stocking merchandise, pulling orders and seĴing up loads.

Prepared accurate shipping orders and bills of lading to direct and route materials.

Produced daily reports on shipments, team performance and financial numbers.

Informed upper management or department heads of items loaded or problems encountered.

Summary

Skills

Experience

Steed College Johnson City, TN

Some College (No Degree) in Business

Coeburn High School Coeburn, VA

High School Diploma

Required

Education and Training

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