Customer Service Project Consultant

Vadim Vitkovskiy

*****.**********@*****.*** 917-***-****

Professional Experience

ZT Systems Secaucus, NJ Sep. 2021 – Present

Platform Validation Team

Ernst & Young Secaucus, NJ Dec. 2019 – Sep. 2021

Datacenter LAB Relocation - Contractor through Insight Enterprises

Responsibilities/Accomplishments:

Assisting in Data Center LAB relocation project (tracking, build-out, migration)

Coordinating moving vendor’s activities (Align).

Asset management.

Hands & feet Data Center LAB support.

Equipment rack\unrack, stack, cabling, and hardware break-fix.

End user support in LAB domain\AD, VMs deployment.

Citadel Secaucus, NJ Apr. 2018 – Dec. 2019

Datacenter Operations Support - Contractor through Insight Enterprises

Responsibilities/Accomplishments:

Oversee the full lifecycle of IT system hardware, offering services from receiving to physical setup, network cabling, initial power-up, relocation and decommission.

setup, network cabling, initial power-up, relocation and decommission.

Hands & Feet Data Center support of highly critical colo environment ensuring uninterrupted Data Center services.

Data Center project coordination, tracking, build-out, migration, and carrier coordination.

Work off the web-based Remedy and ServiceNow ticketing system to ensure high availability of all IT systems in the data center.

Equipment rack, stack, cabling, and hardware break-fix.

Fiber and copper cabling including cross-connects.

Network connection troubleshooting.

SAP Newtown Square, PA Mar. 2016 – Apr. 2018

Sr. Datacenter Technical Lead – Contractor through Insight Enterprises

Responsibilities/Accomplishments:

Leading a team of Datacenter technicians on deployments, installs, moves and decommissions in

various DCs and Collocations within USA and overseas for SAP HCM Converged Cloud project.

Rack and Stack servers and hardware install, updates, upgrades and troubleshooting.

Structured Cabling. Installs of patch panels and wire managers.

Documentation of port switches assignments.

As-build layout documentation for all floors.

ACRO Consulting Freehold, NJ May 2013 – Mar. 2016

IT Project Consultant – Chris Christie’s NJ State project “reNewJerseyStronger”

Responsibilities/Accomplishments:

Setup and configure network infrastructure in Housing Recovery Centers.

Maintain and support local area network (Servers, Computers, Printers, Scanners, etc.).

Provide support for all day-to-day operations.

Remote Desktop Support and trouble shooting.

Documentation of power, network port assignments.

Racking and Stacking server, routers, and switches.

Installing Operating Systems and custom-building new machines.

Security camera installs and maintenance.

Other Notable Experience Aug. 2000 – May 2013

PETCO – Cranbury, NJ – IT Project Consultant

Nyack Public Library – Nyack, NY – IT Project Coordinator

Smart Stream Technologies – New York, NY – Regional Systems Administrator

Track Data Corporation – Brooklyn, NY – Systems Administrator

SUMMARY

Data Center operations and management professional. Working knowledge of Enterprise Data Center standards, procedures, and best practices (i.e., basic fault tolerance, cable routing, etc.)

Hands-on management of deployment, roll-out, relocation and decommissioning.

Experience with RJ45, Coax, and T1 installations and terminations.

Experience using Ticketing systems for end user troubleshooting.

Worked on Fiber installation, testing and termination.

Computer network deployments and operations.

Domains, AD, VPN, and End-User permissions with group policy.

Various windows operating systems.

CERTIFICATIONS

PMP – Project Management Professional (PMI)

Project+ Certified IT Project Manager (CompTIA)

ITIL Foundation

Certified Scrum Master (CSM)

Network+ Certified Professional

A+ Certified IT Technician

VCP4 - VMware Certified Professional

Microsoft Certified Systems Administrator

Hubbell Certified Fiber Termination Professional

EDUCATION

MBA, Operations Management, University of Scranton, PA

Diploma in Network Engineering and Data Communication, Chubb Institute, NY

Bachelor of Science degree in Aeronautics, Air Force Academy, Russia

Related trainings:

-MS Project 2016 Training Course -- Udemy Training Center, November 2020

-SAP ERP 7.50 Training Course -- Udemy Training Center, May 2020

-VMware 6.0 vSphere Training Course -- Udemy Training Center, March 2020

-VMware 5.0 vSphere Training Course -- VMware Training Center, April 2012

-Fiber Termination Training – Hubbell, February 2012

-VMware 4.0 vSphere Training Course -- VMware Training Center, November 2009

-Windows 2003 Active Directory Administration -- New Horizons Training Center, June 2005

Related Skills

Excellent verbal and written communication skills.

Able to deliver quality customer service in a timely manner.

Strong analytical skills.

Willing to learn new tasks and accept new responsibilities.

Detail oriented with the ability to work with extreme care and precision in the production environment.

Outstanding organizational, customer service and interpersonal relationship skills.

Excellent in team-based projects.

Work in a cross-cultural team and communicate effectively.

Language: Fluent in Russian

References available upon request.

Contact this candidate