Data Analyst Customer Support
Resume:
Jawan Diggs
Severn, MD *****
************@*****.***
To obtain a technical position that will provide an opportunity to grow personally and help a company reach its current and future goals.
Authorized to work in the US for any employer
Work Experience
Data Analyst
EnProVera
July 2022 to October 2022
• Work with executives and other business leaders to identify opportunities for improvement
• Create reports for internal teams and/or external clients
• Collaborate with team members to collect and analyze data
• Use graphs, infographics and other methods to visualize data
• Establish KPIs to measure the effectiveness of business decisions
• Structure large data sets to find usable information
• Work with a team of analysts and other associates to process information
• Create presentations and reports based on recommendations and findings Dishwasher/Food Prep
Wegmans - Gambrills, MD
March 2018 to October 2022
Maintains a clean kitchen, properly washes and sorts soiled dishes, and preps foods as needed. Keeps dish area free of clutter and organized. Sets up dish stations, including dish machines and sinks. ... Assists in food prep and any other duties set forth or requested by the chef as needed. Mailroom Associate, Floater (Top Secret Security Clarence Required For Duty) JLL - Jones Lang-Laselle - Columbia, MD
September 2021 to July 2022
• Assist with file operation by processing files and file material to include filing folders, and papers, pulling folders and papers from shelves, inter-filling investigative materials in folders and other administrative duties.
• Areas of Responsibility
Mail Organization
• Sort and collate mail
• Dispose of junk mail
• Sort mail, such as returned letters, adjust-
ments, bills, orders and payments
• Resolve issues with incorrect, returned mail
• Receive outgoing mail and apply correct
postage
• Arrange for pickup of outgoing mail
• Stamp mail with postage meters
• Fold letters, circulars or other documents
and insert into envelopes for distribution
• Record registered mail
• Mail Distribution
• Place mail in proper buckets for distribution
• Process outgoing shipments (Fed-Ex, UPS,
DHL and USPS)
Hardware asset management
Gridiron IT - Arlington, VA
May 2021 to May 2021
Keep up to date with industry and update inventory as needed Negotiate vendor contracts in order to maximize profit Evaluate the selection and shipping process and work to improve efficiency Technical Associate/Mailroom
Next Tier Concepts - Fort Meade, MD
May 2015 to August 2020
Secret Security Clarence Required For Duty
* Receive incoming mail and packages from various carriers.
* Assist with file operation by processing files and file material to include filing folders, and papers, pulling folders and papers from shelves, inter-filling investigative materials in folders and other administrative duties.
* Operate high volume printing equipment via a PC interface. Warehouse Technician
HD Supply - Hanover, MD
January 2011 to May 2015
* Accurately compile and process orders
* Manage warehouse inventory in an organized manor
* Safely operated warehouse equipment
Education
Master in Certifications
Johns Hopkins University - Columbia, MD
2006 to 2008
Old Mill Senior High School - Millersville, MD
1998 to 2001
Skills
• Logistics
• Shipping & Receiving
• Supply Chain
• Inventory Control
• SAP
• Computer Networking
• Food Preparation
• Asset Management
• Information security
• Software troubleshooting
• Windows
• SharePoint
• IT support
• Customer support
• Microsoft Exchange
• Data analytics
• ServiceNow
• Forklift
• Help desk
• Project management
• Active Directory
• Operating Systems
Certifications and Licenses
Top Secret Clearance
Additional Information
Public trust clearance
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