Administrative Assistant Charleston

Mityah Hamilton, CMAA

**** ***** ******* ** ***** Charleston SC 29406

Phone: 843-***-**** / Email: **************@*****.*** EDUCATION & CERTIFICATIONS

Medical Administrative Assistant Program Feb 2021

Palmetto School of Career Development / North Charleston SC Certified Medical Administrative Assistant Feb 2021 National Healthcareer Association - Certification # B8E5N8L9 CPR Certified / American Heart Association Feb 2021 High School Diploma

R.B Stall HIGH / North Charleston, SC June 2011

EMPLOYMENT HISTORY

Direct Support Professional / Community Options / Summerville, SC May 2015 - Present

● Help consumers take prescribed medication

● Assist consumers with personal care and hygiene

● Plan and prepare meals with assistance from consumers

● Report any unusual incidents

● Handle consumers doctor appointments/schedule

● Provide and arrange transportation

Benefits Administrator (Contract) / Benefitfocus (Aerotek Staffing) / Charleston, SC Aug 2018 - Feb 2018

● Handles enrollments, COBRA, terminations, changes, beneficiaries, Updating Medicare information

● Ability to handle multiple projects at once

● Able to thrive in a fast paced and innovative work environment

● Following HIPAA Guidelines with Verifying Employee Personal Health Information Collection Rep / Nstar call center / North Charleston, SC April 2014 - Jan 2015

● Collected payments

● Utilized computer system to handle skip-tracing

● Called customer using telephone

Customer Service Rep / Select Resource / North Charleston, SC March 2013 - April 2014

● Received 80-100 inbound calls per day

● Maintained delinquent accounts

● Answered customers question involving billing

● Handled customer complaints and provide appropriate solutions for resolution Direct Support Professional / Disabilities Board of Charleston / Charleston, SC Sept 2012 - Feb 2014

● Helped consumers take prescribed medication

● Assisted consumers with personal care and hygiene

● Handled consumers doctor appointments/schedule

● Provided and arranged transportation

● Prepared meals

PROFESSIONAL SKILLS

● Patient Scheduling

● Medical Office Protocol

● Medical Billing & Reimbursement

● Medical Coding Training

● Patient Account Management

● Collections Practices

● Patient Education

● Strong Telephone Etiquette

● Abstracting Medical Records (EHR)

● Medical Law & Ethics

● Insurance Verification

● Medical Terminology

● OSHA & HIPAA Compliance

● Basic Infection Control

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