Customer Service Sales Associate
Resume:
EDUCATION
WESTERN GOVERNORS’
UNIVERSITY
Bachelor of Science
Cybersecurity and Information
Assurance
**** (Anticipated)
MERCYHURST UNIVERSITY
Associate of Computer Science
Computer Systems Support
3.9 GPA & Honors
2019
SKILLS
CompTIA A+
CIW Web Security Associate
Microsoft Excel, Word,
PowerPoint, and Access
Multilingual
Effective Communication
Detail-Oriented
Active Learning
Critical Thinking
Time Management
REFERENCES
Available upon request
JAOUAD AZZAB
IT & Customer Service Specialist
CONTACT
*************@*****.***
OBJECTIVE
Seeking a tech sales and support, IT, or customer service position EXPERIENCE
Customer Care Advocate - CustomerHD (HALO Account)
(March 2021 –Present)
Duties:
• Collecting information and provide troubleshooting steps
• Processing refund and warranty requests
• Communicating with customers to resolve questions and concerns
• Maintaining and updating customers’ information as necessary
• Resolving all escalated situations
Wireless Specialist – T-ROC
(August 2020 – December 2020)
Duties:
• Delivering five-star customer service
• Finding the perfect solutions for everyone
• Processing new activations
• Upgrades and sales of wireless devices and accessories
• Merchandizing and handling inventory
Mobile Expert - OSL
(December 2019 – August 2020)
Duties:
• Delivering five-star customer service
• Finding the perfect solutions for everyone
• Processing new activations
• Upgrades and sales of wireless devices and accessories
• Merchandizing and handling inventory
Sales Associate – Wal-Mart
(October 2018 – July 2019)
Duties:
• Stocking shelves and unloading trucks
• Providing excellent customer service
Sales Consultant – Office Max
(July 2018 – October 2018)
Duties:
• Providing excellent customer service
• Greeting / Thanking / Inviting customers to return
• Selling computers/electronics and upselling add-on products
• Assisting in furniture sales and retrieval
• Backroom stock duties and general cleaning
Sales Associate – Wal-Mart
(October 2015 – January 2016)
Duties:
• Stocking shelves and unloading trucks
• Providing excellent customer service
Contact this candidate