Lead Shift Hr Specialist
Resume:
Karla Ball
Sacramento, Ca. 95842
Global Security Operations & Account Manager
QUALIFICATIONS
Ability to learn quickly and follow directions
Dedicated, knowledgeable, goal oriented, and proactive self-starter
Troubleshooting and established the Fiscal Year for HP/HPI/HPE
Udemy Certificate Completion 2010/2013 Excel
Troubleshooting card access systems i.e., Sentry 1000. Lenel / On Guard
In-depth understanding of the contracts from 2013 to 2021 for HPE and HPI
EXPERIENCE
Securitas Security Service
Chico, Rancho Cordova, Roseville, CA. & Reno, NV. 916-***-****
August 2013 ~ July 2022
Global Security Operations & Account Manager at Hewlett Packard Enterprise in Roseville, CA.
Direct and provide solutions for all Hewlett Packard Enterprise Global, America, Regional, and Local Standard Operating Procedures.
Control the fiscal year projections and invoice summary for 104 sites.
Finalizing all monthly invoicing for North America, Canada, and Puerto Rico
Staged the renegotiation of Roseville’s Bill Rates in 2019 alongside the Project Director
Worked closely with all local Branch Office District Manager and the HR specialist
Mentor the management team on different techniques in training for post orders, client policies, and procedures
Made possible the transformation of HPE’s North America Security Operations Center Action Protocols into the Global Security Emergency Command Center on SharePoint
Assisted in training for our Europe, Middle East, and Asia (EMEA) and Asia-Pacific and Japan (APJ) partners
Guided the contracted physical security team and mentored and supported the team in the Global Security Emergency Command Center housed in Roseville, Ca.
Overall, responsible for the leadership and administration of teams upwards of 135 to 20 employees
Achieved my 30th anniversary with the HP/HPE contract
Resolve all site operational concerns, including the safety of the site
Leader or shared project manager on 7 remodels a
Built strong collaborative relationships, at all levels of the Securitas organization, including the client’s contractor organizations
Adept at mentoring staff to achieve their potential
Solutions and review of all-electric revision of communications for all sites
Provide for all security-related procedures and duties
Ensure that all Hewlett Packard Enterprise contractor requirements are within an existing procure and a new site startup
Administer and provide a monthly report of all key performance indicators
Provide and accomplish solutions to all HPE events
Ensure all training materials used are current
Provide a clear understanding of requirements for all team members
Securitas Security Service
Roseville, CA. 916-***-****
December 2004 ~ 2013
Lead Shift Manager at Hewlett Packard in Roseville, CA.
Facilitate, designed, and implemented a dispatch program called SIMPLE designed for HPE
Made possible, structured, and put into practice HPE’s Global Action Protocols on the Global Emergency Command Center (GSECC) SharePoint
Writing and implementing emergency processes for all security posts in all ERT response
Writing and implementing the current post orders and post-specific duties for each position
IC (Incident Commander) for the past 15 years
Made possible the transformation of HP’s Western Region Action Protocols into the North America Security Operations Center on SharePoint
Work closely with Hewlett Packard upper management on special projects including:
oRisk assessments to allow for better surveillance coverage
oProposal of hour changes on post; saving money for the client
oDesigned flow chart for property removal process at clients manufacturing buildings
oPlanning and organization of division moves from one building location to another
Investigation on active employees with extensive report filings
Organized, planned, developed, and implemented the new Roseville SOC Dispatch Center within a two-month deadline
Currently the interim Security Operations Manager
Allied Barton Protective Services
Roseville, CA 916-***-****
June 2000 ~ December 2004
Shift Manager at Hewlett Packard in Roseville, CA.
Contact this candidate