Customer Service Data Entry
Resume:
Ashley Thompson
Baltimore, MD *****
*****************@*****.***
Over 15 years of experience in Customer Service and Education. I have obtain strong communication skills, and have the ability to adapt to my work environment and offering a profound ability to create a positive impression for all customers. Provide excellent customer service and can handle a high call volume. Computer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Preschool Teacher
La Petite Academy - Columbia, MD
October 2020 to Present
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Tutor and assist children individually Preschool Teacher
ELC OF MARGATE - North Lauderdale, FL
January 2018 to August 2020
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Tutor and assist children individually. Customer Service Representative
Global Response(Justice Department) - North Lauderdale, FL October 2016 to January 2018
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Offer additional products and/or services.
Track, document and retrieve information in call tracking database. Ability to learn including strong problem solving skills. Ability to effectively communicate, both written and verbally. Strong computer navigation skills and PC Knowledge. Courteous with strong customer service orientation. Provide excellent customer service. Education
Associate in Business Administration
Everest University - Pompano Beach, FL
June 2008 to 2012
Skills
• Over 15 years of experience in Customer Service and Education. I have obtain strong communication skills, and have the ability to adapt to my work environment and offering a profound ability to create a positive impression for all customers. Provide excellent customer service and can handle a high call volume. Computer
• Data Entry.
• Microsoft Office
• Excel
• PowerPoint
• Publisher
• Access
• Outlook Clerical
• Childcare
• Classroom Management
• Early Childhood Education
• Infant Care
• Tax Experience
• Teaching
• Toddler Care
• Tutoring
• Property management
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Attention to Detail — Completed
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Service Fit — Highly Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Early Childhood Development — Completed
September 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Building Relationships for Childcare Providers — Proficient September 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Scheduling — Completed
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Administrative Assistant/Receptionist — Completed
January 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Management & Leadership Skills: Planning & Execution — Completed August 2020
Planning and managing resources to accomplish organizational goals. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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