Support Specialist Maintenance Supervisor

LORN LEE HOLT

Lake Hughes, CA. \ 661-***-**** \ ********@*****.*** \ ****@************************.***

Organized, service-minded, and results-driven professional with 15+ years of experience leading project implementation while overseeing maintenance and managing budgets for new construction and remodeling of residential and commercial properties. Adept at hiring, training, leading, and motivating multi-disciplinary staff in proficient execution of daily tasks in compliance with building codes and OSHA standards. Proven ability to secure cost-effective contracts and vendor services to support ongoing operations with a history of building productive partnerships with key stakeholders.

Professional Experience

Holt Construction Lake Hughes, CA

General Building Contractor November 2008 - Present

• Lead the development and construction phases of dozens of projects from initiation through completion while ensuring compliance with safety and building codes, rules, and guidelines for all construction sites

• Oversee all facets of both residential and commercial projects concurrently, including effective management of project schedule, contracts, procurement, sourcing, permits, budgeting, and labor to facilitate quality builds

• Manage day-to-day tasks, including assessing and delivering project design, consultation, and estimates to clients for the effective completion of new and remodeling construction projects

• Acquire building permits and compliance certifications from the State and local agencies to fulfill required legal and regulatory procedures

• Built effective partnerships with key architects, sub-contractors, vendors, financial institutions, and building inspectors to seamlessly achieve project objectives and outcomes

• Promote business across multiple marketing channels including, social media, websites, and print advertising to engage and acquire prospective customers

Professional Home Warranty Service Sylmar, CA

Manager of Builder Services April 2006 - 2008

• Supervised and two to ten subcontractors on average to support new construction while tracking punching lists, resolving home warranty issues, and outstanding repairs

• Prepared and submitted accurate monthly reports at staff meetings for current and completed projects by effectively tracking all maintenance-related work using Microsoft Office programs

• Provided quality walks and warranty inspections of new residential homes and commercial projects as well as delivered new home closings, orientations, and final walkthroughs with new homeowners

Additional Experience

Pro-built/Standard Pacific Homes Homeowner Support Specialist

• Answered new homeowner queries and concerns throughout new home orientations, quality walks, and final walkthroughs to complete new home delivery and handover

• Supported customers to maintain warranty protocols and procedures throughout the fit-finish warranty period

• Catered to timely warranty claims and inspections requested by homeowners while tracking punch lists for all completed maintenance works, construction, and repairs

• Established effective collaboration with staff, sub-contractors, vendors, builders, city, and county officials to improve customer satisfaction as well as increase overall efficiency and productivity

John Q. Long Rentals Maintenance Supervisor

• Administered the maintenance and vendor service for 164 apartments, town homes, condos, and single-family dwellings on 9 separate properties

• Supported the recruitment, interviewing, and evaluations of 2-6 property personnel while conducting annual reviews of all maintenance deliverables.

Core Competencies

Facilities Maintenance, Blueprint Reading, Cost Estimates, Procurement, Budgeting, Remodeling, Carpentry

Landscape Maintenance, Property Management, Strategic Negotiation, Vendor Management, Process Improvement

Construction Management, QA/QC, OSHA, Employee Supervision, Training & Development, Contract Management

Education/Certifications

Highland High School, Bakersfield, CA.

General Contractors License, Bakersfield Contractors License Schools

Associate Degree in Arts and General Education, Bakersfield College

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