Customer Service Assistant Manager

**** ******* ****** #***

Seattle, WA *****

Phone 206-***-****

******.****@*****.***

Robert Kuse

Summary of qualifications

Offering twenty years of big box and grocery retail leadership experience in operations, merchandising, and sales in a high paced environment. Exceeded customer service goals and shrink/profit goals in 2017-2018. Experienced in many new store openings, extensive remodels, and relocations.

Work experience

2009 – Current Safeway 1st Assistant Store Director

Responsible for all operational aspects including asset protection and perishable audits, front end operations, cash office management, receiving, freight flow, payroll, budget projections and scheduling. Responsible for fund raising through charitable donations and through other store outside activities.

1998 - 2009 Office Depot Stores Store Manager

Cultivated a consultative selling environment with emphasis on credit card signups, protection plans, and loyalty card signups; provided associates with rewarding place to work through internal promotions and attaining bonuses; attained company sales plan goals, expense control, profit, and performance indicator goals; and ensured store compliant with company policies. Worked with the local school district and the Chamber of Commerce to make Office Depot a leader within local business community.

1994 – 1998 Target Stores (D210 T941) Executive Team Leader

Responsible for accurate and timely replenishment of both hard lines and soft lines merchandise on a daily basis. Coordinated and organized receiving and backroom inventory to ensure out of stocks are minimized while upholding high productive standards. Responsible for floor leadership during the hours of operation, as well as opening and closing the store on assigned days.

1990 – 1994 K Mart Stores Assistant Manager

Responsible for maximizing and driving sales opportunities by overseeing the customer service and merchandising of all hard lines departments. Responsible for accurate and timely replenishment including department resets. Also responsible for seasonal transitions including ordering sufficient quantities of seasonal impulse merchandise. Assisted with selecting, hiring, and training of new store associates

Education

Washington State University Pullman, WA

B.A., Business Administration

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