Call Center Data Analyst
Resume:
Lashond Rodgers
Red Oak, TX *****
*********@*********.***
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Work Experience
Detention service officer
Dallas County Sheriff Department - Dallas, TX
August 2020 to Present
Provides supervision and control of inmates during booking, preliminary holdover, identification, confinement, recreation, visitation, release, and all other aspects of incarceration within a secure facility of the Dallas County jail.
Parking Enforcement Officer
City Of Dallas Police Department - Dallas, TX
September 2012 to August 2020
Assist with safe vehicular traffic movement by enforcing parking codes and ordinances.
Pharmacy Techinican
Brookshires Pharmacy
September 2009 to September 2013
Receive and verify prescriptions
Prepare medication for clients through mixing, counting pills and labeling bottles
Price and fill prescriptions
Obtain approval from the pharmacist
Patient paperwork
Insurance claims
Inventory and stock medication
Data Analyst
Prime Therapeutics - Irving, TX
November 2008 to May 2009
Provide actionable data to various internal support groups
Coordinates and facilitates management feedback sessions for the call center and other areas of the business
Extract, compile and present strategic/tactical recommendations in professional formats
Work with cross functional teams as the call center business liaison to identify, analyze and mitigate impact to the customer and call center
Provide periodic reporting identifying trends in contact center performance relative to the customer experience
Contract Analyst
Credit Solutions
February 2006 to December 2007
Start Date 2006.Feb End Date 2007.Dec
Salary 15.3
Salary Frequency Hourly
Employer Street Address
Country
Employer City Addison
Employer State Texas
Employer Zip Code
Supervisor's Name Stefan Jones
Check here if we may contact the employer No
Supervisor's Phone 469-***-****
Name During Employment
Reason for Leaving Laid off
Current Job No
Processing Analyst
Regulus Incorporated - Dallas, TX
March 2004 to February 2006
Start Date 2004.Mar End Date 2006.Feb
Salary 12
Salary Frequency Hourly
Employer Street Address
Country
Employer City Dallas
Employer State Texas
Employer Zip Code
Supervisor's Name Von
Check here if we may contact the employer No
Supervisor's Phone 888-***-****
Name During Employment
Reason for Leaving other employment
Education
Mountain View College - Mountain View,
June 2010
Continuing Education in Pharmacy Program
Richland College - Dallas, TX
January 2005 to January 2006
Associates in Science
Cedar Valley College - Dallas, TX
January 1991 to January 1993
High School Diploma in Graduated
Red Oak High School - Red Oak, TX
January 1987 to January 1991
Skills
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