Email - email@example.com
Telephone - 702-***-****
Professional IT Help Desk Specialist with over 6 years of experience. Specializing in Apple and JAMF conﬁguration. Strong knowledge of Windows 10 and Windows 2019
Support Specialist August 2021 - Present
Provided remote support via email, phone and in
person for an online education system. Worked within SalesForce, ZenDesk and Grafana.
Girl Scouts of Ohio’s Heartland
IT Administrator February 2021 - August 2021
Provided in-person support for a medium scale o ce. Managed OpenVPN, ConnectWise, Azure Active
Directory, CloneZilla and deployed nearly 300 Windows 10 computers across the organization.
Abercrombie & Fitch
Help Desk Analyst August 2020 - February 2021
Provided telephone and e-mail support for retail store managers and home o ce users. Issues included but
not limited to store hardware, networking issues, IP phone issues, Human Resources issues. Home O ce
issues included O ce 365 troubleshooting, 2 Step
Authentication troubleshooting and Tableau reports troubleshooting.
The Ohio State University —
Systems Specialist December 2014 - December 2019
Provided top of the line customer service over the phone, email and in person. Documented, organized
and kept appropriate notes within Service Now;
meeting ITIL standards. Works with a huge variety of customers, locations and university policies. SCCM, OS X, Carmen troubleshooting and conﬁguration,
osuwireless, Duo experience.
Apple, Inc. - At Home Advisor
June 2014 - December 2014
Provided top of the line customer service Documented, organized and kept appropriate notes within the
University of Central Florida - B. A.
Adult Education August 2004 - May 2007
Very strong customer service skills over telephone, text and in person
Microsoft 7, 8.1 and 10
installation, deployment and troubleshooting
Strong OS X and iOS knowledge as well as Apple
hardware. (CPU, iPhone, iPad)
JAMF and LANDesk desktop deployment experience
Print management for OS X and Windows environments PC/Laptop Maintenance LAN Setup/Maintenance
TCP/IP Address Conﬁguration
Active directory & group policy support and
Terminal server/remote desktop server conﬁguration VoIP conﬁguration and
CCNA (In progress at CSCC)