Customer Service Call Center
Resume:
linda washington
Minneapolis, MN 55428
**************@*****.***
I have 23 years of experience in primary care with 10 years as a Nurse Manage, staffing, interviewing, scheduling and hiring staff. I've maintain a strong reputation for achieving high levels of patient satisfaction; as well as caring for a diverse patient population. I also have experience as a covid nurse. I am loyal and collaborative team player by collaborating with other healthcare professionals to plan, manage, assess patient treatment.
Authorized to work in the US for any employer
Work Experience
COVID-19 Screener and Tester
Pharmaceutical Strategies Staffing - Stoneham, MA
October 2020 to November 2021
I perform screening as well as covid testing.
LPN (Licensed Practical Nurse)
United Nurses - New Hope, MN
October 2018 to October 2020
Rehab client with concussion and dislocated shoulder. Nurse Manager
Park Health, a Villa Center - Saint Louis Park, MN June 2010 to April 2018
Ensuring care plans and staff schedule are current and updated. Successfully admitting residents and ensuring patient assessments are completed. Prepare resident and family for discharge and document per facility polices. trained on IV's, TPN and all types of wound vacs.
Assist MD on wound round and keep track of wound measurement and update MD and family. Monitor staff immunization making sure it was up to date. LPN, Nurse manager
Robbinsdale, a Villa Center - Robbinsdale, MN
August 1998 to June 2010
Worked as a floor nurse, administering medication and patient assessment Worked a Nurse Manager, updating care plans, care conference, wound care, admissions and discharges. LPN
Walker Methodist, Health Center - Minneapolis, MN
June 1996 to August 1998
Provide patient care, administration medication, assessment and daily monitoring and evaluating any change in condition and updating MD.
LPN
Good Samaritan Society - Minneapolis, MN
March 1995 to June 1996
Providing direct quality care to patient including daily monitoring, recording and evaluating of medical condition, Interact and communicate with patient of all ages and ethnic backgrounds, and giving quality medical care and treatment.
Education
college diploma in Nursing
Minneapolis Community and Technical College - Minneapolis, MN June 1993 to December 1994
Nursing Licenses
PN
Expires: February 2023
State: MN
Skills
• Up dating care plans and staff schedules
• Admission and patient assessment
• Ensuring MD orders are transcribed
• IV's, TPN, Wound Vac as well as wound, and Trac care. (10+ years)
• Plan patient discharge: setting up home health
• Attending care conference agency and ordering equipments
• Assist MD on wound rounds
• Med Surg
• Nursing
• Medication Administration
• Nurse Management
• ICU Experience
• Tube Feeding
• Experience Administering Injections
• Triage
• Vital Signs
• Primary Care Experience
• Employee Orientation
• Critical Care Experience
• Epic
• Supervising Experience
• Hospice Care
• Medical Records
• EMR Systems
• Managed Care
• Patient Care
• Home Care
Certifications and Licenses
LPN
January 1995 to September 2023
nursing license
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Clinical judgment — Familiar
September 2020
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Familiar
Customer service — Familiar
December 2021
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Familiar
December 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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