Customer Service Assistant Manager

Angela Frasier

Huntersville, NC ***** *************@*****.*** 704-***-****

PROFESSIONAL SUMMARY

A customer service professional with 10+ years of inventory and customer experience. Demonstrate expertise in customer service, quality, and problem solving.

SKILLS & HIGHLIGHTS

Customer Service Receiving Inventory

Lean Kitting Quality

Safety-conscious Slotting Team Player

EMPLOYMENT EXPERIENCE

Kitting Material Handler INGERSOLL RAND, INC., CHARLOTTE, NC

9/2013 – Present

Communicate hour by hour metrics to teammates to increase productivity

Process parts for assembly; transport kits within the facility, and remove from system inventory

Analyze and investigate inventory discrepancies to determine root cause

Instrumental in continuous improvement activities and initiatives print documentjjj vdd

Saved 2 production planners 80 minutes per day each, resulting in 35% picking rates

Monitor required paperwork and documentation of all parts and materials moved in accordance with the specified procedures

Provide training and instruction to new employees who may be assigned to area

Cleaning Associate The Budd Group, CHARLOTTE, NC

9/2012-9/2013

Education/ Training

Central Piedmont College-

oA.S. Business Administration- Currently Attending Expected Date of Graduation 2020

Has knowledge of task manager.

Employee Sponsored: Safety, TWI, Intro to Lean, RIE, Assistant Manager Training

Has knowledge of quality procedures as well as inventory.

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