Customer Service Paralegal

Inna Gordon

Indio, CA 413-***-**** ***********@*****.***

www.linkedin.com/in/Inna-gordon

SUMMARY

Highly motivated and personable paralegal with over 20 years of experience in the law industry. Expert in establishing and nurturing effective business partnerships resulting in record client growth within diverse populations while managing both small and large law firms. Skilled in analysis, research, communication and simplifying complex legal issues. Professional and motivated team-player with the commitment to managing multiple priorities in a fast-paced, deadline driven environment in order to achieve company objectives. Fluent and literate in English, Russian, and Ukrainian. KEY COMPETENCIES

Contract Negotiation Mediation Effective Communicator Attention to Detail Research and Analysis Team Building Writing Research and Investigative Skills Technology Skills Organization Multi-tasking Teamwork Customer Service Conflict Resolution Critical Thinking Training and Development Office Management PROFESSIONAL EXPERIENCE

Paralegal, Specialty: Real Estate 2020 - 2021

Law Office of Richard H. Maynard - Belchertown, MA

● Liaise with attorneys, clients, agents, and lenders in order to maintain continuity of a collaborative and communicative work environment so all business needs are met

● Oversee office assignments to guarantee the smooth and efficient operation of the firm

● Responsible for maintaining law office accounts as well as real estate transactions including but not limited to: sales, purchases, and refinances

● Interview and advise clients regarding the viability and strength of legal claims and defenses while helping to develop strategies for successful outcomes

● Negotiate and settle cases with defense attorneys and insurance companies

● Proactively review, request, and follow up on documentation of evidence and medical records Paralegal, Specialty: Litigation 2010 - 2019

Bacon Wilson, P.C. - Springfield, MA

● Assist attorneys with the organization and planning of courtroom documents in order to ensure obligations are in compliance with regulatory and company standards

● Translating pertinent information for Russian and Ukrainian speaking clients to better help them understand what is needed in their individual cases

● Track and organize events, legal appointments, and proceedings for legal staff

● Collaborate with internal business units by utilizing negotiation practices resulting in settled cases and satisfied clients

● Manage notes and transcripts of courtroom proceedings to ensure proper documentation within given time constraints and to assist in the reliability of each trial

● Manage a caseload of 100+ at one time while also attending mediations, arbitrations, and conciliations pertaining to personal injury, workman's compensation, civil litigation and criminal defense

● Conduct factual investigations to determine the existence of potential claims and defenses Inna Gordon, Page 2

Paralegal, Specialty: Litigation 2006-2010

Law Office of Jack F. St. Clair - Springfield, MA

● Facilitate interviews and brief clients in preparation for each deposition and trial to make certain each account is maintained properly

● Demonstrate attention-to-detail in the management of administrative tasks to ensure a collaborative work environment for the clients and law staff

● Use tactics in negotiation to settle cases with defense attorneys and insurance companies

● Track and produce appropriate documentation during mediations, arbitrations, and conciliations

● Liaise between attorney and clients who speak Russian or Ukranian to elucidate pertinent information EDUCATION

Bay Path University - Longmeadow, MA

Bachelor’s of Arts in Legal Studies

Contact this candidate