Service Representative Customer
Resume:
Alicia Parks
Miami Fl, 33176
Map Communications
Customer Service Agent 05/2019 - 09/2021
●Answered calls from several different customers
●Relayed messages to several different clients
Inktel
Customer Service Agent 07/2017- 10/2018
●Processed orders for a clothing magazine
●Issued credits when necessary
Boston Market 10/2014- 07/2017
Cashier/Server
●Greet customers operate a cash register
●Answer any and all questions about our food
●Receive and disburse monies
Wal_Mart 03/2010-09/2014
Cashier
●Provided Customer Service, Received and disbursed money
●Operated a cash register, answered customers' questions
●Greeted customers, Maintained clean and orderly checkout area
●Processed merchandise returns and exchanges
●Resolved customer complaints
Doctor Diabetic Supply 09/2007-02/2010
Customer Service Representative
●Provided customer service
●Resolved customers' service or billing complaints
●Confer with customers by telephone or in person
HIPAA- Health Insurance Plan Administrators 11/2006- 09/2007
Customer Service Representative (contract assignment)
●Answered inbound calls from providers regarding claims status.
●Answered inbound calls from members regarding inquiries on their plan.
Doctors Hospital 05/2006- 09/2006
Program Coordinator (contract assignment)
●Maintained inventory of office supplies and materials.
●Scheduled the classroom for upcoming events.
●Graded self-studies and issued certificates
●Responded to all emails and voicemails
Sunshine State Telephone 05/2004- 04/2006
Customer Service Representative
●Answered incoming calls from customers who wanted to establish new service.
●Established billing records for new residential customers.
●Assessed billing fees for installation and wiring based on paper records.
●Answered any and all billing issues and made adjustments accordingly.
Supra Telecom 06/2001- 03/2004
Billing Representative
●Established billing records for new residential customers.
●Assessed billing fees for installation and wiring based on paper records.
●Assisted supervisors and representatives with billing issues, questions and concerns.
Precision Response Corporation 01/1999- 05/2001
Customer Service Representative
●Handled customer complaints, questions and billing inquiries.
●Processed orders for wireless telephones and their accessories.
Bryant Answering Service 10/1998- 12/1999
Customer Service Representative
●Answered incoming calls and relayed messages from doctor’s hospitals and patients.
●Resolved any escalated issues.
Sunshine Answering Service 04/1997- 09/1998
Customer Service Representative
●Answered incoming calls and relayed messages from patients, doctors, hospitals and several commercial companies.
●Processed orders for cakes, toys and magazines.
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