Customer Service Payroll Analyst
Resume:
SUMMARY
Accomplished Payroll Clerk with ** years of experience working in
large-scale corporations. Strong research, math and payroll software skills. Maintains and develops comprehensive payroll records with 100% accuracy. Specializing in handling internal payroll auditing and investigating discrepancies.
EDUCATION AND TRAINING
MBA
Business Administration UAM, Nicaragua February 2014
SKILLS
•Honest and Dependable
•Reliable and Responsible
•Multi-State Payroll
•Microsoft Applications
•Critical Thinking
EXPERIENCE
PAYROLL ANALYST
•Organization and Prioritization
•Microsoft Office
•Decision Making
•Analytical Skills
BBA
Human Resources Management UPOLI, Nicaragua
March 2011
BBA
Business
UCA, Nicaragua March 2005
LAFISE BANK Managua, Nicaragua May 2010 - March 2021
•Onboarded new employees in time reporting and payroll systems.
•Processed employee rehires, transfers, terminations, garnishments and withholdings.
•Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
•Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
•Followed IRS, INSS guidelines and state regulations when submitting payroll taxes.
•Managed payroll and time and attendance systems.
•Responded to employee inquiries regarding payroll.
•Identified processes that could be improved, implementing new procedures.
•Review and prepare monthly report through the SIES system.
•Responsible for internal and external inspections and audits.
•Responsible for paying the regional payroll according to Panamanian Legislation.
•Responsible for occupational Health and Safety.
OPERATIONS SPECIALIST
LAFISE Bank Managua, Nicaragua July 2007 - May 2010
•Preparation and Accounting of Management Checks, Drafts in foreign currency; Accounting of Settlements, Social Benefits, Payments to Suppliers; Registry of DGI Withholdings (SAIRI), Payment of Per diems for the Board of Directors, Loan disbursements.
CUSTOMER SERVICE EXECUTIVE
LAFISE BANK Managua, Nicaragua February 2007 - July 2007
•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•Answered questions from customers by phone and email, as requested.
•Review and Reconciliation of Public and Private Services received in all the Branches of Nicaragua.
•Openings and scanning of payroll accounts; Application of Payroll, International Transfers, Transfer to the Central Bank.
CASHIER
LAFISE BANK Managua, Nicaragua July 2005 - February 2007
•Operated cash register, collected payments and provided accurate change.
•Helped customers find specific products, answered questions and offered product advice.
•Worked closely with front-end staff to assist customers.
•Accepted cash and credit card payments, issued receipts and provided change.
•Trained new team members in cash register operation.
CJ
CARMEN JIRON
Miami, Florida
*******@****.***
************@*****.***
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