Customer Service Representative
Resume:
Christie Contreras
El Paso, TX *****
***************@*****.***
To obtain a position where I could put my work skills and work experience to use. I am a hardworking, enthusiastic, tenacious professional with first-rate customer service abilities, organizational and mathematical skills and bookkeeping know-how. I am a determined, motivated employee who strives for success with each task and challenge. I am an efficient employee who provides personal and customer service and a team player with the ability to quickly establish professional with co-workers and customers.
HIGHLIGTS of QualiJcations
Bilingual-Fluent in English and Spanish
Warm outgoing personality
Ability to interact effectively and in a supportive manner with all persons Excellent telephone skills and etiquette
Ability to work well under pressure
Work Experience
Customer Service Representative
Swiss Post Solutions - El Paso, TX
May 2001 to Present
• Perform high volume document processing and imaging work
• Perform other departmental Uriel as required
• Assured consistency of classification of documents in adherence to SPS policy
• Document preparation for scanning input
• Upload document identifiers for re-scanned documents Customer service/cashier
Poe Toyota - El Paso County, TX
October 2020 to April 2021
Customer service, data entry, email fax documents to customers run register and close end of the day Cashier and Customer Service
Walmart - El Paso County, TX
October 2015 to February 2020
Handle register with currency and credit cards
Follow closeout procedures and balance out
Assist customers
Customer Service Representative
Instant Mexico Auto Insurance
2006 to 2015
Calculate premiums and establish payment methods in person and over the phone Customize insurance programs to suit individual customers Administrative duties
Filing all paperwork
Faxing
Maintenance of all records
Office Assistant
Instant Mexico Auto Insurance
2006 to 2007
Responsible for documents and closeout reports
Help staff with sales of merchandise
Assist employees with transportation pass and team member passes Cashier
Quiznos
2005 to 2006
Handle register with currency and credit cards
Follow closeout procedures and balance out
Ability to prepare meat and condiments for customer orders Sales Representative
Auto Zone
2002 to 2004
Handle currency and credit cards
Receive shipment to stock and deliver parts to other store locations Soliciting sales of new or additional part or equipment to high standards Education
High school diploma
Montgomery High School
1996
Skills
• Computer knowledge- microsoft and internet applications
• Typing- 35 wpm
• RELEVANT COURSEWORK
• Financial Management
• Cash Handler
• Customer Service
• Problem Solving
• Office Equipment
• Telephone Reception
• Multitask
• Telephone Orders
• Filing Paperwork
• English
• Spanish
• Cash Handling
• Phone Etiquette
Assessments
Cashier Skills — Highly Proficient
June 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Cashier Skills — Highly Proficient
June 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Veterinary Receptionist Skills — Familiar
July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Familiar
Retail Customer Service — Proficient
June 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Cashier Skills — Familiar
August 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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