SKILLS

Routing/Switching Devices Cisco Routers -(4400, 3700, 2900, 800),

Cisco Catalyst Switch -(9k, 6500, 4500, 3850, 3750, 3650-3500),

Meraki MS Switches, Switches,

R/S Protocols & Standards WAN, LAN, TCP/IP, Cisco IOS, CatOS, STP, MPLS, VoIP, QoS, EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, NAT, Static Routing, VLAN, VLAN Trunking, SD-WAN,

Wireless Tech. Products -Cisco WLC, Aruba APs - Airwave, Meraki MRs,

Protocols & Standards - WLAN, WAP, AP

Security/Firewalls Technologies - Cisco ASA 5500 series, Juniper SRX, Palo Alto, SonicWall, Checkpoint, FortiGate, MX, vMX, Cisco ISE

Protocols & Standards

VPNs (Site-to-Site IPsec, Dynamic), Meraki Auto VPN, ACL, Security Zones & Policies

Monitoring/Ticketing - PRTG, Auvik, Autotask (Datto), Bomgar, Infoblox, Logic Monitor, SolarWinds, Q360, Salesforce, JIRA, ServiceNow

Documentation – ITGlue, Confluence, Rancid, SharePoint

SUMMARY

Network Engineer with years of professional and progressive technical experience in installation, configuration, monitoring, and troubleshooting of LAN & WAN technologies for enterprise environments.

WORK HISTORY

May 2020– Current

Umass-memorial (,TI department)

Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.

Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.

Stay up to date on Meraki features and technology. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

Read and analyze packet captures using Wireshark

August 2021 – May 2022 (Contract)

NOC Engineer Tier II, SIGNET

Effectively monitor and communicate updates on incidents progress, changes, or maintenance outages to clients and internal team members.

Communicate with site/field technicians as well vendor relations and support (TAC/ JTAC) for a resolution.

Create network topologies with Visio, configuration templates, and stage network devices in the lab for new projects prior to installation.

Provide prompt response to escalations from Tier I support staff and to service operations customer issues

Maintain and install multiple client infrastructures including wireless, MDF & IDF, cabling, wiring closets, consoles, switches, routers services and connectivity

On-site installation, configuration and testing of network infrastructure equipment for client site network moves, adds, or changes.

Monitor network and system’s health by appropriately responding to network alerts and troubleshoot network issues on a day-to-day basis.

Adhere to Change Control procedures and plan implementations around existing maintenance windows.

EDUCATION

Bachelor of Science

Kwame Nkrumah University of science and Technology (-Ghana west Africa)

CERTIFICATIONS

CCNA Routing & Switching (Active)

CCNP (ongoing)

PCI DSS(on-going)

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K

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KOFI O. AGYEI

508-***-****

ads3fw@r.postjobfree.com

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