Fleet Manager Customer Service

Eric J. Cowgill

*** ***** **** **. *********, TX 77469 832-***-**** ******@*****.***

Executive Summary

Experienced as a Fleet Service Manager. Certified Diesel Technician. Hands on leader. Individually recognized for cost savings over $350K annually and leading initiatives to save over $8M in a single year.

Experience

Lead Technician – PrimeFlight Aviation Inc.

4/2021 – 1/2022

Supervised 2 technicians.

Directed parts procurement program.

Acted as liaison for company with customers.

Fleet Manager – First Management Services

4/2018 – 10/2019

●Reduced downtime by 40%.

●Manage 8 direct reports and 240 vehicles.

●Overall responsibility for maintenance repair program, warranty, campaigns and related budget.

Fleet Manager – Kroger

10/ 2017 to 4/2018

●Manage 13 union techs across 3 shifts.

●Responsible for scheduled and unscheduled repairs to 80 tractors and 390 trailers.

●Manage life cycle of equipment from acquisition to disposal.

●Manage repair parts inventory.

Lead Fleet Technician – Nestle Waters North America

2/2015 to 10/2017

●Trouble shoot and repair all major components and systems on Freightliner, Isuzu and Ford power units.

●Manage and administer Preventive Maintenance Program.

●Direct and control over $2M annual budget.

Fleet / Service Manager – Bridgestone America

8/2012 to 2/2015

●Opened and operated a new location servicing both internal and retail customers.

●Selected, hired and trained new staff.

●Diagnosing, servicing and repairing all models of diesel tractors, including Kenworth, Mack and Peterbilt as well as Dane, Utility and Wabash trailers.

Production Supervisor / Large Engine Technician – Detroit Diesel

10/2010 to 5/2012

●Trained sub-ordinates on Lean Manufacturing Procedures and 5 S Standards and safety.

Built MTU 8V, 16V and 20V engines to customer specifications.

Fleet Manager / Asset Manager – Schwan’s Logistics 4/2006 to /2009

●Directed 3rd party maintenance on over 6,500 GMC 5500 Propane Powered trucks.

●Oversaw $80M annual budget. Managed all engine and transmission warranty repairs / replacements.

●Controlled truck and body lifecycles for over 200 separate locations.

Fleet Manager – Kelley Fleet Services

2/2004 to 4/2006

●Selected, trained and managed 3rd party vendors for 14 locations in 4 states.

●Conducted regular site visits, ensuring DOT compliance, customer service and vendor competencies.

●Directed a 24/7 operations center serving drivers, maintenance technicians, warranty and customer management.

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Education

University of Phoenix – Online – B.S Information Technology. - 2009

●Graduated in top 5% of class with a 3.8 GPA

●Barstow Community College, Barstow CA. – A.S. Business Management. - 1997

●Graduated with Honors – Magna Cum Laude. 3.9 GPA

●University of Idaho Vo-Tech, Pocatello ID, Certified Diesel Mechanic -1992

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