Center Representative Call

YOMNA ELSAYED YOUSSEF

DSO Tower *, Dubai Silicon Oasis, Dubai, UAE

Tel: 055-***-**** (Mobile)

Email: ads3f0@r.postjobfree.com

CAREER OBJECTIVE

To work for an organization which provides me the opportunity to improve my skills, knowledge and to provide me with growth potential along with the organization objective. EDUCATION

The Modern Science and Arts University, class of spring 2017 Major : Mass Communication Concentration : Broadcasting X Creativity, Wedding Planning, April 2015

Thebes American College School, American High School Diploma, 2012 EXPERIENCE

Outbound Sales Agent, Emirates Islamic Bank, Tanfeeth, Feb 2019 – Dec 2019

• Call customers and pitch bank products (bank loans, credit cards, accounts, insurance etc)

• Ensure the customers are aware of all the product features, charges, fees and tariffs

• Explain the documentation required

• Adhere to high sales quality standards and refrain from any misselling

• Meet my monthly expectations and exceed them by always working on my pitch and follow up with clients Call Center Inboud Representative, Emirates Islamic Bank, Tanfeeth, Feb 2018 – Feb 2019

• Answer inbound customer calls and provide them with information and answer their queries

• Resolve customer complaints in an efficient and satisfactory way

• Cross sell products to customers that match their needs

• Follow up with different department to ensure customer requests are handled in a timely manner

• Ensure customer calls are responded to in prompt manner with minimum hold time Call Center Representative, Emaar IPO Project, Tanfeeth, Oct 2017 – Dec 2017

• Handled customer queries with regards to the Emaar Dev IPO

• Ensured that the call meets the quality standards by following the provided script

• Achieved a high turn over on calls while maintaining the required level of professionalism Floor Manager Trainee, TEN TV, July - September 2016

• Rehearsed with the Anchor the different sectors that will be on the show

• Ensured that the Cameraman is following the Director’s instructions

• Met and Greeted the show’s guests and

• Briefed the show’s guests about the show

• Managed the studio’s décor to match the show’s needs Assistant Floor Manager Trainee, Mehwar TV, July – September 2015

• Assisted the floor manager with day to day tasks

• Supported the crew with their requests

• Welcomed the show’s guests

Assistant Floor Manager Trainee, Tahrir TV, July – September 2014 EXTRACURRICULAR ACTIVITIES

Delegate, Model United Nations (MUN), The Modern Science and Arts University, Fall’14

• Attended multiple soft skills trainings and workshops

• Represented Lebanon in the MUN

SKILLS

Computer : Proficient user of Final Cut Pro, Sound Track Pro, MS Office, and Adobe Photoshop Language : Fluent in English and Arabic.

Attended Trainings : Cinema Directing, Team Building, Communication skills

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