Address ***, **** *. ******* ******

Constitución de 1917

Iztapalapa

Mexico City, CDMX and State of Mexico, EdoMEx

Mexico

ZIP Code 09260

Mobile phone number (Mexico) +52-55-357*-****

Mobile phone number (U.S.) +1-469-***-**** (TextNow)

E-mail Address

ads3ez@r.postjobfree.com

LinkedIn

https://www.linkedin.com/in/carlos-arturo-chavero-cruz-01b74663

Skype chavero_carlos

Twitter

https://twitter.com/chavero_carlos

@chavero_carlos

WhatsApp and Telegram +52-55-357*-****

Hangouts ads3ez@r.postjobfree.com

GitHub https://github.com/chaverocarlos

Tinkercad https://www.tinkercad.com

Bachelor’s Degree (BE) in Systems Engineering (SE)

Carlos Arturo Chavero Cruz

Personal Information

Marital Status: Divorced.

Nationality: Mexican.

Age: 48 years old.

Date and place of birth: August 14th, 1974; Mexico City

Mexican Passport: until 08/26/2026

U.S.A. Visa (B1/B2/BCC (Border Crossing Card): until 09/26/2026

U.S. Visa (TN NAFTA Professional) (USMCA (United States, Mexico and Canada Agreement)): until 09/21/2018 (renewal in process)

Social Security Card: XXX-XX-9594

Colombia Visa: until 05/26/2017

Canada (electronic Travel Authorization, eTA: until 11/27/2021

Medium and Long-term Objective

Direct, lead and manage at Manager or CIO level with my personal working experience, abilities, knowledge and personal skills on mission-critical 99.999% (Five 9s) Six Sigma of HA (High Availability) environments, in the profit of the objectives of an international company and continue with my professional and academic development.

Interest Working Area

IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service): DBaaS (Database as a Service), Schema as a Service & DaaS (Data as a Service), DMA (Database Machine Administrator) (Oracle Database Appliance (ODA) and Exadata), Maximum Availability Architecture (MAA) (Oracle RAC, Data Guard and Golden Gate), Disaster Recovery as a Service (DRaaS) and Database Backup as a Service (Zero Data Loss Recovery Appliance (ZDLRA)), Autonomous Data Warehouse (ADW) and Autonomous Transaction Processing (ATP) on Oracle Generation 2 Cloud Infrastructure (OCI), RAMS (Reliability/Availability/Maintainability/Safety), Reliability-Availability-Maintenance (RAM), In-Memory Databases (IMDB), Big Data, Database Administration (DBA) and Tuning Databases: Oracle, Sybase and Netezza, Relational DataBase Management System (RDBMS), Software Development Life Cycle (SDLC) and Data Lifecycle Management (DLM) (RoadMap & DevOps), CRUD: (Create, Read, Update and Delete), MVC (Model-View-Controller), Continuous Integration and Continuous Delivery (CI/CD) (Jenkins), Docker and Kubernetes (k8s) (Containers), GitHub and GitLab (Version Management), Infrastructure as Code (IaC) (Terraform), GAP analysis and document AS-IS (tal y como es) and TO-BE (como será) processes, Business process mapping, Project Manager (PMO), System Administrator (SA): Solaris & Linux, Ethical Hacking (Pentesting, Hardening, Cyber-security and Perimeter security), ICT (Information and Communication Technologies), TelCo (Telephone Company), Internet Service Provider (ISP) or Communications Service Provider (CSP), Mobile Telecommunications: 1G (D-AMPS), 2G (GSM), 3G (UMTS) and 4G (LTE), 5G NSA (Release 15 - Stand Alone), 3GPP (Release 17), MVNO (Mobile Virtual Network Operator), Satellite Telephony, Core, OSS, BSS, VAS, Provisioning, Multi Mediation (Full Stack), Hyper-Converged Infrastructure (HCI), Network Function Virtualization Infrastructure (NFVi), Software Defined Networking (SDN), Mobile Edge Computing (MEG), Fog Computing (FC), Serverless Computing (Event Driven Architecture or Functions as a Service) (Fn Project), Content Delivery Network (CDN), IoT (Internet of Things), IIoT (Industrial Internet of Things), IoV (Internet of Vehicles), M2M (Machine to Machine), P2P (Peer to Peer), D2D (Device to Device), V2V (Vehicle to Vehicle), Data Centers, VR (Virtual Reality), AR (Augmented Reality), 360º Video, Artificial Intelligence (AI), Machine Learning (ML), RPA (Robotic Process Automation), Smart City, Safe City, Industry 4.0, 3D Printing, Drones, Wearable computers, Bitcoin, Blockchain, Motion capture (mocap), Laser Mapping, SAP, ABAP and Oracle CC&B (Utilities).

Education

From 1996 to 2016 UVM, Universidad del Valle de México, Campus Tlalpan and Lomas Verdes; ITESM, Instituto Tecnológico y de Estudios Superiores de Monterrey, Campus Santa Fe, State of Mexico and Mexico City

CENEVAL, Testimony of Satisfactory Academic Performance

Diploma in Networks and Telecommunications

Diploma in Planning, Management, Evaluation and Control of Projects (Project Manager (PM))

Diploma in Project Management: Preparation for Project Management Professional (PMP) Certification (PMBOK (Project Management Body Of Knowledge) Seven Edition) (160 PDUs (Professional Development Units)), Project Management Professional (PMP)

Diploma in International Certification of Project Management Office (PMO) (96 PDUs (Professional Development Units))

Diploma in Agile Project Management Professional. Principles, Values, and Methodologies (In progress)

FY22 Q3 Rewards and Recognition (Oracle)

Memberships

From 08/2015 to up-to-date

Project Management Institute (PMI) (Member ID: 4245958)

PMI Mexico Chapter (Member ID: 4245958)

PMI Montreal Chapter (Member ID: 4245958)

Social Media Performance Manager and Cybersecurity Community Member (Volunteer PMI Mexico Chapter)

Professional Experience

From 05/03/2021 to up-to-date Oracle Mexico (Mexico City (CDMX), Guadalajara; Mexico) Business: Information Technology (IT).

Senior Technical Support Engineer (Applications Database Administrator (Apps DBA))

Description and goals: Support, installation, update and upgrade, migration to Oracle 19.16c database - Oracle Cloud Infrastructure (OCI) and E-Business Suite (EBS 12.2.11, Delta AD/TXK13).

Tools and Methodologies: ASE (Advanced Support Engineer), Applications Technology Group (ATG), Installation Configuration Management (ICM), Oracle Database, RAC, DataGuard 11g, 12c, 18c and 19c; Oracle Enterprise Manager Cloud Control 12c and 13.5c, Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release 13.4.1.0.0 (Agent); Oracle E-Business Suite Cloud Manager, Oracle SQL Developer (20.4.1.407), Oracle SQL Developer Data Modeler (21.1.0.092), Oracle Database Migration Assistant for Unicode (DMU) (release 19.1), Oracle Linux 5 (Release 5.5), Oracle Virtual Machine (VM) Manager (2.2.0), Oracle Database 19c Client (19.3.0.0.0), Oracle VM (OVM) Server for x86 (2.2.1), Oracle Weblogic Server 11g R1 (WLS) (10.3.6.0), Oracle Forms - Developer 10g (10.1.2.3.0), Oracle Fusion Middleware (FMW), VMware (vSphere), Oracle Diagnostic Methodology (ODM), Health Check/Validation for Oracle E-Business Suit (RDA 20.2 (Remote Diagnostics Agent)), EBS Monitoring Analyzer Report, EBS Cloning DB Analyzer Report and Cloning Analyzer Report, Upgrade Analyzer Report, Upgrade Database Tier Analyzer Report, Installation Configuration Management (ICM) Application DBA Online Patching (ADOP) Analyzer Report, Patch Wizard Setup Analyzer Report, EBS General Ledger Analyzer Report, EBS Database Performance and Statistics Analyzer Report, 19c Database Upgrade Analyzer Report, EBS Invalid Object Utility, EBS NLS and MLS Analyzer Report, TLS Analyzer Report, Applications Login Analyzer Report, Web Applications Desktop Integrator (Web ADI) Analyzer Report, Oracle Applications Framework Analyzer, Concurrent Processing Analyzer (CP Analyzer), EBS HR Technical Analyzer, Invalid Object Report, Service Request Data Collection (SRDC) - Data Collection for Demilitarized Zone (DMZ), Utility/script for DMZ setup validation, SRDC - Data Collection for Oracle E-Business Suite Forms, SRDC - Collect WebLogic Server Diagnostic Data - RDA or Configuration Files, E-Business Suite: WLS (WebLogic Server) Utility, 12.2 E-Business Suite - Collecting Fusion Middleware Log Files, SRDC - Data Collection for ORA-12154 or TNS-3505, SRDC - Collect Diagnostic Data for Oracle Forms JRE Issues, EBS initialization parameters - Healthcheck, Secure Global Desktop (SGD): How To Capture HAR (HTTP Archive) Files To Assist Diagnosing a Network Connection Issue, Fiddler (Telerik), OraDocs (File Sharing Application), Character encoding (AL32UTF8, UTF-8, US7ASCII, ASCII and WE8ISO8859P1), Java Platform Standard Edition (Java SE) (JRE), (Java Control Panel) (1.8.0_151), Java Development Kit (JDK), Java Platform Enterprise Edition (Java EE), Java Virtual Machine (JVM) (Sun SDK y JRockit), Technical Writer (CA (Configuration Assessment), PA (Performance Assessment), SA (Security Assessment), Database Auditing, Monitoring of Cybersecurity with Oracle Database Vault), Cisco Jabber (12.9.5.55511), Slack (4.17.1), Confluence (7.13), McAfee Endpoint Security (10.7) (Employ End Point Encryption (EPE)), Workspace ONE Intelligent Hub, Single Sign On (SSO), OBIPE (OBI (Oracle's Base Image) Preinstallation Environment (10.0.09. 0d), Nagios and Snort, My Oracle Support (MOS) and MOS for Employees, Internal Support Portal (ISR), Cloud Support Portal (CSR), Internal Support System Viewer (ISS Viewer), Data Collection and Analysis Center (DCAC), Oracle E-Business Suite Electronic Technical Reference Manual (eTRM) (Entity Relationship Diagram (ERD)), Clippings Manager (Extension), Support Tools Extension Framework (STEF), Support Assistant (Framework), Service Requests (SRs) and DugDB; Common Vulnerabilities and Exposures (CVE) (Security Alert CVE-2021-44228 (Apache Log4j Security Alert)), CVE-2022-21050, CVE-2022-21500, CVE-2021-2351, CVE-2020-14883, Mitigating Host Header Attacks on Oracle HTTP Server; OSI (Open Systems Interconnection) Model, Next Generation Contact Center (NGCC), Automation Tasks with Scripting Languages (Shell, Perl, AWK, Python and TLC) through Containers: Docker (DevOps and DevSecOps).

From 01/01/2019 to up-to-date Nova Data Intelligence (NDI Global) (trademark registration pending) (Entrepreneurship) (In collaboration with ITC Home, S.A. de C.V. for Oracle Mexico (Support on-line in Servicio de Administración Tributaria (SAT) (Service Tax Administration), Mexico City (CDMX)) Business: Information Technology (IT).

Entrepreneur (Startup) and Advanced Support Engineer (ASE)

Description and goals: Responsible for the design, configuration and support for business in the Cloud (in/on/cross), based on specific problem solving skills such as Core Network: (MSS, MGW, HLR, VLR, HSS (Network Elements (NE))), through customer support by means of our GNOC/SOC in 24/7 environments (follow the sun, shift works) (Mission-critical 99.999% (Five 9s) Six Sigma of HA (High Availability)).

Ensure proper maintenance and deployment of database sets (On-premises, Public and Hybrid) and provide data support, workload migration from Oracle Autonomous Database to Amazon Elastic Compute Cloud (EC2) (Virtualization) for complex applications (JAVA/JVM/JRE/JDK) that involve collaborating with other teams to accomplish these tasks through our Project Management Office (PMO).

Signaling protocols for 1G (D-AMPS), 2G (GSM) 3G (UMTS), 4G (LTE), 5G, and Satellite Telephony such as SS7 (STP), Diameter (AuC and AAA), HTTP, SSL, TCP/IP, SIP, BICC, through Wireshark and Third Party Tools (MML (Man-Machine Language), CHA (Command Handling Application), MoShell/AMOS (Managed Objects (MO) Shell)/(Advanced MO Scripting)) (Ericsson, Huawei, Nokia, Oracle, Motorola, Open Source, etc.).

Tools and Methodologies: ASE (Advanced Support Engineer), Oracle Database, RAC, DataGuard 11g, 12c, 18c and 19c; Oracle Enterprise Manager Cloud Control 12c and 13c, Oracle SQL Developer (19.2.1), Oracle Virtual Machine (VM) Manager (2.2.0), Oracle VM (OVM) Server for x86 (2.2.1), VMware (vSphere), Health Checks (RDA 20.2 (Remote Diagnostics Agent)), OraDocs (File Sharing Application), Technical Writer (CA (Configuration Assessment), PA (Performance Assessment), SA (Security Assessment), Database Auditing, Monitoring of Cybersecurity with Oracle Database Vault), Nagios and Snort, Automation Tasks with Scripting Languages (Shell, Perl, AWK, Python and TLC) through Containers: Docker (DevOps and DevSecOps).

From 06/25/2018 to up-to-date Trojan Labor (assigned to different clients) (Support on-site Dallas, TX) Business: Construction.

Labor

Description and goals: General assistant in landfills, parking lots, malls, schools, multi-dwelling unit, Radio Base Station (RBS), Data Center, etc.

Tools and Methodologies: Occupational Safety and Health Administration (OSHA) Law and Regulations.

From 09/08/2018 to up-to-date Heavy Equipment Doctor LLC (assigned to different clients) (Support on-site Dallas, TX) Business: Construction.

Labor

Description and goals: General assistant in heavy equipment, hydraulic, mechanic, traction system.

Tools and Methodologies: Occupational Safety and Health Administration (OSHA) Law and Regulations.

From 07/09/2018 to up-to-date Subway (Support on-site Dallas, TX) Business: Restaurants.

Cashier

Description and goals: Cashier.

Tools and Methodologies: NA.

From 06/01/2018 to up-to-date Heart Of The House (assigned to Hyatt Regency) (Support on-site Dallas Fort Worth (DFW), TX) Business: Hospitality.

Engineering

Description and goals: Housekeeping (Engineering).

Tools and Methodologies: Carpentry, Plumbing, Closed Circuit TeleVision (CCTV), Uninterrupted Power System (UPS), Telecommunications, Hydraulics, Mechanics, Operations and Maintenance (O&M), Occupational Safety and Health Administration (OSHA) Law and Regulations, Work Order (WO)/Service Request (SR) (Remedy), Oracle Utilities Customer Care and Billing (CC&B) (Utilities and Meters); H(Heating), V (Ventilating) AC (Air Conditioned) (HVAC System) from valves and actuators to sensors and thermostats.

From 10/02/2017 to 04/23/2018 KrishCorp (without assignment) (Support remote Washington, DC) Business: Information Technology (IT).

Database Administrator (DBA), Subject Matter Expert (SME), Computer Systems Analyst

Description and goals: Responsible for designing and developing business and technical process maps based on specified requirements. Ensure proper maintenance and deployment of database sets and provide data support for complex application involving collaborating with other teams to accomplish these tasks.

Tools and Methodologies: Oracle Database 11g (11.2.0.3.0) & Oracle RAC (Real Application Clusters) 11g (11.2.0.4.0), Oracle Enterprise Manager Grid Control 11g (11.1.0.1.0), Oracle SQL Developer (4.0.1), Oracle Virtual Machine (VM) Manager (2.2.0), Oracle VM (OVM) Server for x86 (2.2.1).

From 04/28/2015 to up-to-date Morson International Human Resources Limited (last assign to Nokia Solutions and Networks (NSN) Colombia, Ltd. in Claro Colombia (Comcel S.A.)) (Support on-site Bogota, Colombia) Business: Telecommunications.

Database Administrator (DBA), Subject Matter Expert (SME), (OSS/Oracle Telecommunications Engineer)

Description and goals: Support, install and upgrade to Oracle Database 11g (11.2.0.3.0) & Oracle RAC (Real Application Clusters) 11g (11.2.0.4.0).

Tools and Methodologies: Oracle Enterprise Manager Grid Control 11g (11.1.0.1.0), Oracle SQL Developer (4.0.1), Oracle Virtual Machine (VM) Manager (2.2.0), Oracle VM (OVM) Server for x86 (2.2.1), Oracle Business Intelligent Enterprise Edition (OBIEE) 11g R1, VMware vSphere Web Client 5.5 (WMware, Inc.), Red Hat Enterprise Linux 5 (64-bit), Red Hat Cluster Suite (RHCS) with Global File System (GFS), HP BladeSystem (OA) Onboard Administrator, iLO (Integrated Lights-Out 2) HP ProLiant, NSN (Nokia Solutions and Networks) SAI/CEM (Server atOnce Intelligence/Customer Experience Management), NSN NetAct Version 8.0 EP1, NSN NetAct OSS Version 5.5 (Operations Support System) (GR (NetAct Global Reporter), RC (NetAct Regional Cluster), NAdM (NetAct Advanced Monitor), NAdC (NetAct Advanced Configurator)), NED 6.0 (NSN (Nokia Solutions and Networks) Electronic Documentation), BMC Remedy IT Service Management (ITSM) Suite 7.5 (BMC Software, Inc.), Citrix Receiver (Citrix Systems, Inc.), DRP (Disaster Recovery Plan).

From 12/01/2014 to 02/10/2015 Blue Heron Consulting Corporation, S. de R.L. de C.V. (assigned to Organismo Público Descentralizado de Agua Potable y Drenaje (OPDM) (Municipal Water & Sewer System)) (Support on-site Tlalnepantla, State of Mexico) Business: Information Technology (IT).

Project Manager (PM) and Database Administrator (DBA) (Two assigned persons)

Description and goals: Support, install and upgrade to Oracle Utilities Customer Care and Billing (CC&B) version 2.3.1, Oracle Database 11g (11.2.0.1.0), migration from SQL Server to an EC2 instance and installation of Oracle 11g to another EC2 instance with a DBLink connection between the new Oracle database and the SQL Server (Legacy system) and configuration of Water meter (Hybrid Cloud & IoT).

Tools and Methodologies: Oracle Linux 5 (Release 5.5), Oracle Business Intelligence (BI), Oracle WebLogic Server 11g (WLS) (10.3.6) (Application Server), Oracle Virtual Machine (VM) VirtualBox, Oracle Virtual Machine (OVM) Manager, Oracle VM (OVM) Server for x86 (3.3), Oracle VM Templates, MS SharePoint 2013, MS SQL Server Management Studio, MS SQL Server 2008, OpenVPN (Open Source), NetExtender (SonicWALL, Inc.), Shrew Soft VPN (Shrew Soft, Inc.), Talend Open Studio for Data Integration (ETL), Oracle SQL Developer, Cloud Computing with Amazon Web Services (AWS): (Amazon Elastic Compute Cloud (EC2)), Change Management, Unit testing, Integration testing, Google Groups, Google Drive, Google Sites & Google Hangouts (Project Management Information System (PMIS)), Sun Server X3-2L (Intel Xeon) (Oracle).

From 05/23/2013 to 09/25/2013 Ericsson Telecom, S.A. de C.V. (Support on-site Plano, Texas for Verizon) Business: Telecommunications.

Senior Support Engineer JS6 (Job Stage 6) (Six assigned persons)

Description and goals: Support to OSS-RC (Operations Support System, Radio and Core network) and ECDS (Ericsson Call Data Streaming) (Big Data).

Tools and Methodologies: Cacti, ENIQ (Ericsson Network IQ), HP ProLiant (Full Height Blade 620 G7, Halt Height Blade 620 G6, Blade Enclosure C7000), OA (On-Board Administrator), iLO (Integrated Lights-Out), SLB (Server Load Balancer) F5 BIG-IP (F5 Networks, Inc.), LDAP (Lightweight Directory Access Protocol), MySQL (Oracle Corporation), Sybase IQ (SAP AG), Oracle GlassFish Server, EMC (CLARiiON, ISILON), METIS (Knowledge Management System), SMS (Service Management System) (Ericsson), BMC Remedy Action Request (AR) System (BMC Software, Inc.), CSR (Customer Service Request) or SR (Service Request), MHWeb TR (Trouble Reports), TT (Trouble Ticket), Troubleshooting, Root Cause Analysis (RCA), Workaround (WA), MOP (Method of Procedure), CR (Change Request), RFI (Request For Information), RFP (Request For Proposal), RFB (Request For Bid), SLA (Service Level Agreements), Non-Disclosure Agreement (NDA), SOW (Statement of Work), KPI (Key Performance Indicator), RSG (Remote Support Gateway), ECC (Ericsson Communication Client), Ericoll, EriDoc, EriCloud, WinFIOL, GNOC (Global Network Operations Center), GSC (Global Service Center), CNS (Customer Network Support), Follow-the-sun, SAP CRM (Customer Relationship Management), HSS (Home Subscriber Server), SIU (Site Integration Unit) in collaboration with Ericsson Canada, Inc. (Montreal).

From 02/01/2012 to 08/31/2012 Primus Human Capital, S.C./Alferza (assigned to Evolving Systems, Inc. in Telefónica (Movistar) Móviles México, S.A. de C.V.) (Support on-site London, United Kingdom) Business: Telecommunications.

Senior Engineer

Description and goals: Support and implementation on site of the Production and Pre-Production environments of the Mobile Provisioning Systems DSA (Dynamic SIM Allocation) and ADSU (Dynamic Assignment of Universal SIM) ((Tertio (Evolving Systems, Inc.) DA (Distributed Architecture) and NumeriTrack (OM (Order Management)) (NeuStar, Inc.) DI (Distributed Instance)).

Tools and Methodologies: HA (High Availability) (VCS Veritas Cluster Server 5.1 and HP Serviceguard), RHEL (Red Hat Enterprise Linux) 5 Update 3, Oracle Database 10g Release 2, BEA Tuxedo 8.1 (Transactions for Unix, Extended for Distributed Operations) (Oracle), HP-UX 11i, Oracle Database 9i Release 2, SS7 (Signaling System 7), Telnet (TELecommunication NETwork), TCP/IP (Transmission Control Protocol/Internet Protocol), UDP (User Datagram Protocol), SNMP (Simple Network Management Protocol), SMPP (Short Message Peer-to-peer Protocol), NTP (Network Time Protocol), FTP (File Transfer Protocol), CORBA (Common Object Request Broker Architecture), CDR (Call Detail Record), DDR (Data Detail Record), SSH (Secure SHell), NT (Networking), Shell (Bourne-Again, Korn, C), PL/SQL (Procedural Language/Structured Query Language), XML (eXtensible Markup Language), (RESTful) REpresentational State Transfer, TCL (Tool Command Language), HTTP (HyperText Transfer Protocol), MML (Man-Machine Language), CHA (Command Handling Application), MoShell/AMOS (Managed Objects (MO) Shell)/(Advanced MO Scripting) (Ericsson), VMware vSphere 5.1, JORAM JMS (Java Message Service), HLR (Home Location Register), VLR (Visitor Location Register), AUC (Authentication Centre), OTA (Over The Air), SMSC (Short Message Service Centre), AA (Altamira), HP OpenView TeMIP, FUR (First Unit Registration), Firewalls and Secure Servers.

From 09/05/2011 to 01/31/2012 PAECC de México, S.A. de C.V. (assigned to Huawei Technologies Co., Ltd.) (Support on-site Germantown, Maryland) (Military Cellular Network) Business: Telecommunications.

Software Engineer

Description and goals: North LATAM Software Service Support to VMS (Voice Mail Service), Oracle Database Administrator (DBA).

Tools and Methodologies: Support to Oracle DB 10g for Network Elements (NE): MGW (Media Gateway), AAA (Authentication, Authorization and Accounting), SMSC (Short Message Service Centre), MMSC (Multimedia Messaging Service Centre), VAS (Value-Added Services), IMS (IP Multimedia Subsystem), GPRS (General Packet Radio Service): ((SGSN (Serving GPRS Support Node) / GGSN (Gateway GPRS Support Node)); Session Initiation Protocol (SIP), Quidway S5328C, S5352C Switches and Satellite Telephony in collaboration with Hughes Network Systems, LLC. on a Proof of Concept (PoC).

From 11/24/2009 to 07/30/2010 Citibanamex, Banco Nacional de Mexico, S.A.; Citi Group. (Support remotely Costa Rica) Business: Financial.

Engineer Intermediate Analyst (SAS) Application Support Services (One assigned person from Oracle and Two from internal personnel)

Description and goals: Administration and Tuning of Oracle Databases 10g and Sybase 12.5. National, Latin American & Caribbean (LAC) of PeopleSoft Enterprise: Supply Chain Management (SCM), PeopleTools and BEA Weblogic (Application Server) (Oracle).

Tools and Methodologies: Support to Superdome Server (HP) on SIT (System Integration Testing), QA (Quality Assurance), UAT (User Acceptance Testing), DEV (Development), Non-Production Environment (Test, Stage, etc.) and PROD (Production) environments in alignment with AML (Anti-Money Laundering) and COB (Continuity of Business) Policies. Database point-in-time recovery (DBPITR).

From 09/01/2003 to 03/06/2009 Telcel, Radiomóvil DIPSA, S.A. de C.V.; CARSO/América Móvil Group. Business: Telecommunications.

Operations and Maintenance (O&M) Analyst Network/Security Operations Center (NOC/SOC)

Description and goals: Monitoring, Administration and Maintenance of Business Support Systems (BSS), Value-Added Services (VAS), Mobile Switching Center (MSC), Home Location Register (HLR), Signaling Transfer Points (STP), Data WareHouse (DWH) & Data Warehouse System (DWS), Internet Usage Manager (IUM) & Ericsson Multi Mediation (EMM) (ETL & Data Warehouse), Provisioning & Remediation, TT (Trouble Ticket) through BMC Remedy Action Request (AR) System, Operating Systems, Platforms, Disk Arrays, Tape Library Systems, Databases, Applications, Security Systems and Training.

Operations and Maintenance (O&M) Analyst Systems Implementation

Description and goals: Implementation and Upgrading (Project Management (PM)) of Business Support Systems (BSS), Unstructured Supplementary Service Data (USSD), Ring Back Tones (RBT), Uninterrupted Power System (UPS), Air Conditioning (AC), Operating Systems, Platforms, Disk Arrays, Tape Library Systems, Databases, Applications, Security Systems, Closed Circuit TeleVision (CCTV), Acceptance Test Plan (ATP), Site survey and Training.

Operations and Maintenance (O&M) Analyst Database Tuning (Two assigned persons from Infomedia)

Description and goals: Administration, Tuning and Migrations (Database Administrator (DBA)) of Oracle, TimesTen, SQL Server and Sybase.

Tools and Methodologies: Oracle Enterprise Manager (OEM) (Grid Control) & Sybase (Sybase Central) Databases, Oracle Streams, Oracle VM VirtualBox, Oracle Virtual Machine (OVM) Manager, Oracle VM (OVM) Server, Sun ZFS Storage Appliance (SA) Simulator (Oracle), Capacity planning.

From 04/15/2002 to 01/15/2003 Outsourcing de Nómina, S.A. de C.V. (assigned to Gillette de México, S.A. de C.V.) (Payroll) Business: Manufacturing.

Systems Engineer

Description and goals: Support to Applications, Servers, Networks and Enterprise Resource Planning (ERP) (SONHAR, Human Services): Human Resources (HR) & Payroll modules.

From 12/17/2001 to 02/24/2002 Instituto Nacional de Cardiología “Ignacio Chávez”. (Hospital) Business: Healthcare.

Structured Cabling Technician

Description and goals: Structured Cabling Installation (Cat 6), (AMP NETCONNECT) (Tyco Electronics, Ltd.) (TE Connectivity, Ltd.), Powder-actuated tool (HILTI, Inc.).

From 09/01/2000 to 10/01/2001 ECCO Servicios de Personal, S.A. de C.V. (assigned to Schneider Electric México, S.A. de C.V.) Business: Manufacturing.

Social Service and Professional Practice (Internship)

Description and goals: HTML Programming to Internet, Intranet and Extranet Corporative Website, MS Access Databases and Administrative Support.

From 05/01/1993 to 08/22/2004 DGRCRS, Dirección General de Reclusorios y Centros de Readaptación Social. (Federal Prison) Business: Government.

Human Rights Supervisor

Description and goals: Customer Service through Information and Complaints Modules.

Human Rights Coordinator (Four assigned persons)

Description and goals: Coordination of Human Rights Supervisors on the Information and Complaints Modules and supervision of perimeter security and cyber security (Hardening).

Tools and Methodologies: Metal Detectors (Garrett), Airport X Ray Baggage Scanner, Ion scanner drug detector (Ionscan), CCTV.

Languages

Written Spanish: 100%; Reading: 100%; Spoken: 100%

Written English: 90%; Reading: 90%; Spoken: 90%

Written French: 70%; Reading: 70%; Spoken: 70%

Written German: 25%; Reading: 10%; Spoken: 25%

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