Qa Analyst Test Engineer

Harvinder Wadehra

Phone: +1-301-***-**** Email: ****.*******@*****.*** Address: Gaithersburg, Maryland, USA

An experienced professional Software QA Engineer & Analyst possessing 23 years of experience, with a strong understanding of Software Development Life Cycle along with QA Release Management & Production Deployment experience. Proven expertise in QA processes including Requirement Gathering, System Analysis, developing & designing test plans, traceability matrices, Business & Process Maps, executing manual & automated testing scripts following Agile methodologies resulting in swift corrective action, significant cost savings and bug free products.

SKILL SUMMARY

Skills and Software Used

Automating Scripting, Manual testing, IVR Testing, Stress & Load, User Interface, Migration, Call flow, Compatibility Data Interface, GUI, API, AWS, Contact, claim center & UCCE & object-oriented testing

Developing requirements, Test Plans, Strategies & processes along with Technical writing, Defect & Bug tracking using Azure Devops, Share-point & JIRA

Project scope, Requirement Analysis, Impact/risk analysis & Software traceability.

Testing Call routing & CISCO Call manager, SOAP UI, SQL Queries & Splunk logs, QA & QC Standards

Agile, Scrum, and Kanban methodologies

Test Tools

Cyara Telecom Automation Tool, HP ALM, UFT, PL/SQL, SOAP UI, Quality Center, QTP, Mastermind, Fastest (Automated Test Tools), NITE-OWL (ISDN test Set), Ameritech, Sage930, Mercury Testing tools, Load Runner, Splunk, WinRunner, ATS, HP Open View, SPM Echo Cancellation Test Set

WORKEXPERIENCE

1.Geico, Chevy Chase: Sr. Application QA Analyst II April 2017 –Present

Serve as senior member of Quality Assurance team, responsible for performing Emergency Road Service (ERS), B2B Applications, IVR, telecom Engineering & Claims project testing implementing quality assurance & quality control methodologies. Saved thousands of $$ by discovering flaws in previously deployed IVR & ERS Software. Helped delivered text messaging service for Emergency Road Service project which helped company save over $100k dollars yearly.

Perform System analysis, test plan development, software quality assurance testing including functional & regression testing along with maintaining and updating automated scripts with new functionality which led to delivery of bug free software in production.

Working with multiple stakeholders to understand their requirements and convert them to user stories. Used agile methodologies & created user stories during multiple sprint sessions by providing LOE, developed test cases, and performed functional & regression testing to deliver bug free applications & implemented user stories into production. This resulted in customer satisfaction, delivering solid product in short time and satisfying customer’s expectations.

Mentored junior analysts on ERS & B2B projects which resulted in delivering quality Product.

Responsible for automated regression testing for ERS using Cyara automation tool. Created JIRAs, worked with developers, assisting in bug fixes & retested the call flow after the fixes to deliver a no-fault product into production environment.

Identified & provided remedy for issues with various in-house developed B2B, claims application which led to two Geico Corporate Quality Award, Geico star recognition from senior management and annual savings of $80k by automating regression testing.

2.GEICO Insurance, Chevy Chase: Sr. Software Engineer October 2003 - March 2017

Held numerous testing roles for different projects including Electronic Claim File (ECF), ADT (Advance Document Tab), Claims

Application using Guidewire Atlas claim center and Contact center to deliver bug free software. This helped save company over $250k annually with deployment of ADT software which allowed adjusters to include pictures and all correspondence related to claims.

Supported pre-prod testing of Microsoft, Linux patches along with QTP & UFT to different versions & implemented in production environments which led to minimal down time for production environment.

Executed UFT automated test scripts to identify issues with IE conversion upgrades & implemented in production which led to trouble free upgrade for the production environment.

Led weekly project status meetings, reported issues to cross functional stakeholders involved & updated senior management. Received three best QA Award from Project Lead & Program Manager.

3.Wisor Telecom, Gaithersburg: Software Test Engineer January 2003 – Sept 2003

Responsible for performing system integrations, manual, quality assurance validations and web testing in EDI Environment. Executed automated regression web testing using WinRunner scripts. Reported software defects using Lotus Notes, worked with developers, retested & closed bugs after fixes. This process help transition software development efforts to a test-driven development (TDD) process, reduce testing time & help deliver quality software to production environment.

Develop Test Plans, Technical Documentations and usability guidelines. Performed analysis & investigated data quality issues with Wisor Validator in GUI Environment which resulted in delivering flawless validator software to customers.

Provided weekly progress reports and project status to senior leadership. Completed testing of monthly Maintenance Releases & software patches which resulted in trouble free releases to production.

4.Cable & Wireless, Global: Lead Test Engineer December 1998 – April 2002

Developed technical documentations & Tested VOIP applications which resulted in annual savings of $200k for Cable & Wireless,

Developed & modified automated test scripts, performed System, QA & User Acceptance testing using fastest automated tool. Performed Echo Cancellation testing using white & black box testing techniques and helps compiling ISO9000 quality procedures.

As the Lead Test Engineer, worked with Nortel Networks to held weekly meetings, provided weekly reports to management for software development & delivered bug free software.

EDUCATION

Year

Qualification

Institute

Result

1997

B.S., Computer Science

University of Maryland, College Park

Graduated

Contact this candidate