Sr. Mortgage Processor / Operations Manager / Customer Service
Resume:
JENNIFER
BIGLIN
************@*****.***
O'Fallon, MO 63366
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem- solving. Versatile loan processing professional specializing in customer service and loan guidelines. Excellent
communicator and decision maker with a strong eye for detail and a proactive nature.
PROFESSIONAL SUMMARY
Panorama Mortgage Group LLC DBA Alterra Home Loans - Senior Mortgage Loan Processor
Saint Louis, Missouri • 07/2021 - Current
DAS Acquisition Company / USA Mortgage - Branch
Mortgage Operations Manager
O'Fallon, Missouri • 07/2012 - 03/2021
WORK HISTORY
Collaborate with Loan Officers to provide timely,
accurate service for clients throughout entire mortgage process.
•
Prepare file for final clear-to-close by branch
management.
•
• Review of all loan documents from application to closing. Order all verifications, appraisal, title, and insurance. Review of income, asset, and credit file to ensure meets agency and investor guidelines and overlays.
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• Calculate income for W2 and Self Employed borrowers. Submit to underwriting for conditional approval and clearing conditions after review.
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Ensure accuracy of initial Loan Estimate and application and any Change of Circumstance and Preliminary CD.
•
• Complied with established internal controls and policies.
• Performed routine closings, maintained clean, accurate SKILLS
• Customer Communication
• Loan Paperwork
• DU/LP/GUS/VA Portal
Income Calculations (Fixed,
Variable, Self Employed)
•
Credit, Employment,
Deposit Verification
•
• Program Requirements
• Closing Documentation
• Government Lending
• Conventional Lending
Webster University
St Louis, MO • 12/1999
Bachelor of Science:
Psychology
EDUCATION
and accessible records and kept close eye on transaction updates throughout each quarter.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
•
Checked payroll, vendor payments, commissions and
other accounting disbursements for accuracy and
compliance.
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