Center Associate Data Entry

Cynthia Spivey

**** ***** ***** * Charlotte, North Carolina 28208

704-***-**** (M) * **********@*****.***

EMPLOYMENT OBJECTIVE

Secure a responsible career opportunity to fully utilize my professional leadership skills, while making a significant contribution to the success of the company. EDUCATION

Central Piedmont Community College, Charlotte, North Carolina Medical Office Administration Procedures-Certificate, December 2006 Course of study: Medical Terminology, Keyboard, Credit Smart Job Search Marion High School, Marion, South Carolina

South Carolina High School Diploma

EMPLOYMENT HISTORY

SRI Shoe Warehouse, Charlotte, North Carolina May 2004 – March 2006 Customer Service Representative

Answered customer questions or concerns

Cashier Trainer

Cash Register Operator

Balanced Registers

Wachovia Bank, Charlotte, North Carolina January 1995 – January 2004 A & O Service Center Associate III

Counted currency, coins and checks by manually

Operated currency-counting machine

Balanced currency, and checks, using computer and calculator

Counted and recorded large denomination bills

Balanced daily transactions, using computer and calculator

Recorded deposits in customer account record

Documented incoming cashed shipped

Exceptions Associate II

Prepared credit entries for 7780 transport machine

Captured and sorted processed items on 7780 transport (sqn/returns)

Balance and made corrections to out of balance accounts

Transmitted captured files at 7780 transport

Qualified outgoing items using reject repair or proof encoding methods Resolution Expert

Used images

Researched ATM inquiries

Assisted processors with inquiries needing research Exceptions Processor I

Entered all data entry

Resolved customer disputes

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