Customer Service Operations Supervisor

MICHAEL J. Lopez

***** ******** ******, ****** ******, CA 92557, 951-***-****, ********@***.***

Executive Summary.

Service – oriented manager and dedicated innovator with the ability to leverage skills and capabilities to motivate and promote a high level of productivity, proven success of organization and working through high pressure environments while managing multiple high quality customers.

Skills & Expertise.

Safety Customer Retention P&L Management Customer Service Vendor Relations Regulatory Compliance Process Improvement Time Management Mentoring & Team Building Employee Development Employee Engagement Microsoft Office Suites

Key Customers.

Uber Southern California Edison Honda

Northrop Grumman the Wheel Group LG

Hyundai Alibaba CSL Lighting

Professional Experience.

Owner the Display Builders February 2009 – April 2022

Organized and administered daily operations to ensure quality and on time completions.

Design the Display Builders handbook with current State, Federal, and OSHA regulations.

Managed customer service retention levels within a highly competitive market.

Hold weekly meetings to help motivate and encourage all employees.

Assign all work orders, review with shop leads periodically to ensure quality and time management.

Operations Supervisor K2 Fabrications January 2005 – January 2009

Client\Vendor relationship management

Manage P&L reports with each individual project. All projects range from 20K – 1M

Hold weekly meetings to help Motivate and encourage all employees.

oversee all safety meetings ensure that all State, Federal, and OSHA regulations are followed.

oversee all training of new and existing employees.

Quality control, and ensure time management.

Forman\supervisor Premier Displays January 1996 – January 2005

Supervise 60 builders

Oversee all construction

Delegate all work oversee production.

order all construction supplies

oversee all training of new employees with operations of all machinery

hold safety meeting to ensure all State, Federal, and OSHA regulations are followed.

interact with all clients and vendors to insure quality and Budget are met.

Operations-Supervisor

The Display Builders Riverside, CA 92503 February 2009 – April 2022

Directed team of up to 60 employees smoothly caring out various work assignments.

Managed team performance, monitoring field work and correcting issues quickly to maintain service levels and productivity.

Planned work based on expected shipping dates, volumes and destinations.

Checked vehicles and equipment to verify safety and defect-free condition.

Avoided delivery problems by correctly applying knowledge of tariff regulations and company policies.

SUMMARY

I am a hands on person, I believe you lead by Example, I am a skilled builder with 30 years, In all types of Construction, Cabinetry, Framing, Skinning, Finish Interiors, custom wood Projects, displays, Store Fixtures, I am a Leader and self-starter, I was responsible for all time card hours, distribution of work assignments, time management per assignments, coordination among employees, production quality, employee evaluations, shipping & receiving and all safety guidelines and policies. My goal is to be an asset and help the company achieve its goals.

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