Service Representative Customer

Tiffany Smith

510-***-**** *******************@*****.*** Oakland, CA 94612

CAREER OBJECTIVE

I have over 4 years of experience as an delivery person and over 20 years Customer Service Representative working with small to large companies. I Work hard to meet and exceeds employer and customer expectations. I Interact well with team and just as well alone. Always handle frustrated customers with professionalism and positive attitude. I am a well liked and Adaptable professional with 20 plus years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill ANY role at your company.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Oakland, CA

Home Depot, July 2022-Present

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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• Offered advice and assistance to customers, paying attention to special needs or wants

• Answered constant flow of customer calls with minimal wait times

• Staging and Pulling Customer's online orders

• Cashiering

• Answered customer telephone calls promptly to avoid on-hold wait times

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. COURIER, San Francisco, CA

FedEx Express, July 2020-January 2022

• Safely loaded items into delivery vehicle to minimize damage while in transit

• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order

• Inspected truck prior to delivery, checking for proper stowage of packages

• Package Handling

HUB DELIVERY DRIVER, Hayward, CA

AutoZone, September 2017-July 2020

• Completed on-time deliveries by choosing best and most efficient routes Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift

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• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order

• Loaded truck and properly secured items to prevent damage for deliveries

• Answer Phone lines

• Pick and pull orders

• Cashier

EDUCATION

HIGH SCHOOL DIPLOMA, Berkeley, CA

Berkeley High, January 1997

SKILLS

Returns Pickup Handheld Scanning Devices Dispatch Package Pickup And Delivery Package Handling Local Routes Item Tracking Excellent Driving Skills Route Planning Sorting Cashiering Staging Orders Pulling Orders

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