Service Representative Customer
Resume:
Sharlette Mcguire
Thibodaux, LA *****
****************@*****.***
Specialize in call centers customer services
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Supervisor/Call Representative
Grifols Biomat Plasma Donation Center - Houma, LA
October 2021 to Present
In charge of all the leads and staff line in the center. Assist the assistant manager and center manager when needed. Answer calls and call donors for courtesy calls, and check ups Remote Customer Service Representative
TERREBONNE GENERAL MEDICAL CENTER - Houma, LA
August 2018 to Present
Calling patients for payment and follow up appointments. Receiving calls for any questions pertaining to the hospital
Donor Center Technician
Grifols - Houma, LA
October 2017 to Present
I register donors and control donor flow by screening the donors to make sure they are able to donate plasma. I am also a Plasma Processor which is a key role in the process of donating plasma. As a Plasma Processor, I am directly responsible for the plasma in my facility. Lead donor center technician
Grifols Biomat Plasma Donation Center
Present
Administration and business
Customer Service
Grifols Biomat Plasma Donation Center - Houma, LA
Present
Sheriff Deputy
St.Mary Parish Sheriff Office
January 2016 to May 2017
Maintain public safety activities and law enforcement duties. Enforce state and city laws, performs police patrol tours off and on duty and protect and prevent crime. Investigate all complaints assigned to me. I am also a booking corporal for the parish jail. Complete and maintain records, prepare reports to document arrest. Fingerprints and search prisoners male and female. I supervised and monitor arrest. I was also apart of the SRT (Special Response Team) for the Sheriff department. I was responsible to respond to high risk situations that may arise out of the sheriffs office duties. I maintained a high level of fitness and proficiency with all weapons that are authorized to be carried. I am experienced in assisting citizens, conducting routine patrols, various weapons knowledge and combat skills. I am POST certified level 2 and active duty security forces veteran of 6 years Security Forces Officer
U.S. Air Force
December 2009 to November 2015
Dedicated to saving lives, increasing community safety, and decreasing crime rates. Over 5 years in protecting nuclear weapons, conducting patrols and convoys. Controlled individual access to and from restricted areas. Performed personal and vehicular searches of weapons, explosives, and contraband materials. Operated 2-70 Ton vehicles in extreme weather conditions and terrain. Trained teams on hand and arm signal procedures and communications hand held radios. Supervised and participated in a physical fitness training program up to 10 hours a week maintaining above 85 percent out of 100 on the AF physical fitness test. Participated in foot marches and 5/10k with full combat gear weighing over 40lbs. Education
Currently in college in Nursing
Nicholls State University
Present
Diploma
H. L. Bourgeois High School - Gray, LA
August 2006 to May 2008
Skills
• Law Enforcement
• Military Experience
• Surveillance
• Hospital Experience
• Payroll
• ADP
• Typing
• Medical Billing
• CPT Coding
• Management
• Quality Assurance
• Microsoft Powerpoint
• Call center (10+ years)
• Customer service representative (10+ years)
Military Service
Branch: U.s Air Force
Service Country: United States
Rank: E4
December 2009 to November 2015
Security forces
Certifications and Licenses
Certified Phlebotomist
February 2022 to Present
Assessments
First Aid — Familiar
April 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Communication and Microsoft experience. I also have customer care, medical coding, coding, and call center experience
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