Sharlette Mcguire

Thibodaux, LA *****

ads38x@r.postjobfree.com

+1-985-***-****

Specialize in call centers customer services

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operations Supervisor/Call Representative

Grifols Biomat Plasma Donation Center - Houma, LA

October 2021 to Present

In charge of all the leads and staff line in the center. Assist the assistant manager and center manager when needed. Answer calls and call donors for courtesy calls, and check ups Remote Customer Service Representative

TERREBONNE GENERAL MEDICAL CENTER - Houma, LA

August 2018 to Present

Calling patients for payment and follow up appointments. Receiving calls for any questions pertaining to the hospital

Donor Center Technician

Grifols - Houma, LA

October 2017 to Present

I register donors and control donor flow by screening the donors to make sure they are able to donate plasma. I am also a Plasma Processor which is a key role in the process of donating plasma. As a Plasma Processor, I am directly responsible for the plasma in my facility. Lead donor center technician

Grifols Biomat Plasma Donation Center

Present

Administration and business

Customer Service

Grifols Biomat Plasma Donation Center - Houma, LA

Present

Sheriff Deputy

St.Mary Parish Sheriff Office

January 2016 to May 2017

Maintain public safety activities and law enforcement duties. Enforce state and city laws, performs police patrol tours off and on duty and protect and prevent crime. Investigate all complaints assigned to me. I am also a booking corporal for the parish jail. Complete and maintain records, prepare reports to document arrest. Fingerprints and search prisoners male and female. I supervised and monitor arrest. I was also apart of the SRT (Special Response Team) for the Sheriff department. I was responsible to respond to high risk situations that may arise out of the sheriffs office duties. I maintained a high level of fitness and proficiency with all weapons that are authorized to be carried. I am experienced in assisting citizens, conducting routine patrols, various weapons knowledge and combat skills. I am POST certified level 2 and active duty security forces veteran of 6 years Security Forces Officer

U.S. Air Force

December 2009 to November 2015

Dedicated to saving lives, increasing community safety, and decreasing crime rates. Over 5 years in protecting nuclear weapons, conducting patrols and convoys. Controlled individual access to and from restricted areas. Performed personal and vehicular searches of weapons, explosives, and contraband materials. Operated 2-70 Ton vehicles in extreme weather conditions and terrain. Trained teams on hand and arm signal procedures and communications hand held radios. Supervised and participated in a physical fitness training program up to 10 hours a week maintaining above 85 percent out of 100 on the AF physical fitness test. Participated in foot marches and 5/10k with full combat gear weighing over 40lbs. Education

Currently in college in Nursing

Nicholls State University

Present

Diploma

H. L. Bourgeois High School - Gray, LA

August 2006 to May 2008

Skills

• Law Enforcement

• Military Experience

• Surveillance

• Hospital Experience

• Payroll

• ADP

• Typing

• Medical Billing

• CPT Coding

• Management

• Quality Assurance

• Microsoft Powerpoint

• Call center (10+ years)

• Customer service representative (10+ years)

Military Service

Branch: U.s Air Force

Service Country: United States

Rank: E4

December 2009 to November 2015

Security forces

Certifications and Licenses

Certified Phlebotomist

February 2022 to Present

Assessments

First Aid — Familiar

April 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Communication and Microsoft experience. I also have customer care, medical coding, coding, and call center experience

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