Support Specialist Customer Service

Daniel M Cirigliano

** ********* **. • Egg Harbor Twp., NJ 08234 • 609-***-****

*******@*****.***

EXPERIENCE

****-**** **** * ****** Absecon, NJ

CAR, TRUCK and VAN RENTAL

RENTAL AGENT

●Inspecting vehicles upon rental and when returned

●Answering incoming calls to book reservations and take payments

●Preparing vehicles, including cleaning and detailing

●Inventory control

●Managing client accounts through Rent Centric online based software

2014-2016 STAPLES Somers Point, NJ

OFFICE SUPPLY SUPERSTORE

MOBILITY & TECH SALES SUPERVISOR

● Drive computing and mobile sales

● Store Key holder and Manager on duty functions

● Onsite technology services for homes and small businesses, including repair, installation and configuration

● Serve as the customer’s technology consultant

● Attachment sales and Extended Service Protection

● Troubleshooting and repairing computer, mobile phones and network problems

2000-2012 TRUMP TAJ MAHAL Atlantic City, NJ

HOTEL AND CASINO

PC APPLICATION SUPPORT SPECIALIST

● Administrating networks over LAN and WLAN environments;

● Installing software and upgrades; monitoring network performance; maintaining user accounts via Active Directory

● Helpdesk support for over 3,000 users at Trump Properties

● Installation and configuration of network printers

● AS/400 midrange computer operations on the IBM iseries

● Email Administration through IBM Domino Server and Lotus Notes Client

● Remote assistance for network users via Citrix GoToAssist and Windows Remote Desktop

EDUCATION

NEW JERSEY CITY UNIVERSITY Jersey City, NJ

Technology 2000 program, 1997, 1998

ATLANTIC CAPE COMMUNITY COLLEGE Mays Landing, NJ

Associates Degree, Liberal Arts, 2000

THOMAS EDISON STATE COLLEGE Trenton, NJ

Computer Information Systems, 2008

CERTIFICATIONS

A+ CERTIFICATION, COMPTIA

STAPLES CERTIFIED TECHNICIAN

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